Business Systems Analyst

Department:

Servicing - Operations

We are Walker & Dunlop. We are one of the largest providers of capital to the commercial real estate industry, enabling real estate owners and operators to bring their visions of communities — where people live, work, shop, and play — to life. We are committed to creating meaningful social, environmental, and economic change in our communities.

Please note, this position has a start date of July 13, 2026.

The Debt Operations department encompasses the Underwriting, Closing, Servicing, and Asset Management teams, which collaborate closely to manage all credit and operational functions within W&D’s GSE lending platform. These teams are dedicated to processing client business with a high degree of efficiency and meticulous attention to detail while ensuring strict adherence to credit policies as well as all lender and investor requirements.

The Servicing team is highly rated with its Fitch rating of CPS1- and manages the 10th largest CRE debt portfolio in the United States.

Supporting these core functions, the Debt Operations Compliance & Analytics team provides comprehensive risk oversight, ensures process integrity, and delivers data-driven insights across the entire Debt Operations platform. This team plays a critical role in enabling Underwriting, Closing, Servicing, and Asset Management to operate effectively and maintain compliance with regulatory standards.

The Analyst plays an integral role within our Debt Operations team contributing to the team's mission of delivering best-in-class client service, operational excellence, risk mitigation, and regulatory compliance. This is an excellent opportunity for a recent college graduate or early-career professional interested in commercial real estate, business operations, or project management. You will gain hands‑on experience across various business and technology functions and collaborate with stakeholders across the organization.

• Support the coordination and execution of user acceptance testing (UAT) and other functional testing activities.
• Track and manage technology and application issues through resolution.
• Gather, analyze, and document business and system requirements from internal stakeholders.
• Collaborate cross-functionally with technology teams, subject matter experts, and project managers.
• Participate in meetings with both technical and business teams to support project planning and delivery.
• Assist in the post‑implementation validation of system enhancements or updates.
• Assist with data aggregation and creating data visualizations to support business insights and reporting needs.
• Provide support on various technology and operational initiatives under the guidance of senior team members.
• Attendance is generally required from 8:30 am – 5:30 pm local time, Tuesday through Thursday, with the option to work remotely on Mondays and Fridays.

• Bachelor’s degree in Business, Finance, Data Analytics, Information Systems, Statistics, or a related field.
• Demonstrated proficiency in data analysis and systems support; commercial real estate or financial services exposure preferred.

• Strong analytical and problem‑solving skills with attention to detail.
• Proficiency in Microsoft Excel and other Microsoft Office applications.
• Familiarity with data tools such as SQL or Power BI is a plus.
• Ability to manage multiple tasks and deadlines in a fast‑paced environment.
• Excellent written and verbal communication skills.
• Interest in commercial real estate, finance, or technology‑driven business processes.
• Technology‑focused mindset with an aptitude for learning new tools and systems.
• Exposure to project management or issue tracking tools (e.g., JIRA, Service Now, Asana) is preferred.
• Self‑starter with a proactive mindset and willingness to learn.

This position has an estimated base salary of $55,000–$62,500 plus discretionary bonus. An employment offer is based on the applicant’s relevant work experience, applicable knowledge, skills, abilities, internal equity, and alignment with market data.

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