Telecommunications Infrastructure Helpdesk Support Specialist Security Clearance

Position: Telecommunications Infrastructure Helpdesk Support Specialist with Security Clearance
Overview This position supports the full spectrum of customer-facing technical support for an IT infrastructure environment that spans telecommunications, networking, and PC-based/LAN/WAN systems. The role includes managing the relocation of individuals across buildings, requiring a strong understanding of telecommunications infrastructure, networking, and basic BICSI standards. Ideal candidates will be able to install, troubleshoot, and maintain infrastructure components while supporting workstation hardware/software and customer network connectivity.

Requirements
1) Telecommunications and Infrastructure Support
* Plan, install, and troubleshoot telecommunications infrastructure systems (e.g., cabling, patch panels, networking devices).
* Assist with the relocation of IT systems and personnel, ensuring seamless telecommunications and network connectivity.
* Test and validate infrastructure components before deployment in coordination with building moves. Perform BICSI-compliant infrastructure installation and adhere to industry standards.
2) Network and Systems Support
* Troubleshoot and resolve network connectivity issues across LAN/WAN environments.
* Install, configure, and troubleshoot workstation hardware and software (Windows, Mac, AWS).
* Manage user authentication systems such as Windows Active Directory and MFA.
* Administer and support videoconferencing applications (e.g., Teams).
* Deploy, image, and replace devices during lifecycle refreshes.
3) Helpdesk and Asset Management
* Manage the helpdesk queue, ensuring timely routing and resolution of tickets.
* Provide support for end-user devices, accounts, applications, and peripherals (printers, mobility devices, etc.).
* Maintain inventory control for IT assets and ensure proper documentation with property management systems.
* Support asset tracking using tools such as Service Now.
4) Collaboration and Projects
* Participate in infrastructure-focused projects, such as building relocations and hardware upgrades.
* Collaborate with other technical teams to address large-scale technical and infrastructure issues. Skills & Abilities
* Ability to independently troubleshoot network and infrastructure issues.
* Strong organizational skills to prioritize and resolve helpdesk tickets effectively.
* Experience working with telecommunications infrastructure (e.g., structured cabling, networking devices).
* Knowledge of common IT tools, such as Active Directory, Service Now, and Microsoft 365.
* Demonstrated flexibility to adapt to changing project requirements and deadlines.
* Excellent customer service and communication skills.
* Ability to lift up to 50 lbs (23 Kg). Education & Experience
* 1+ years of relevant IT support experience.
* Experience with telecommunications infrastructure installation, Windows-based systems, and hardware troubleshooting. Certifications

Required:

BICSI Level 1 Certification (or higher) and CompTIA Security+ (Sec+) Waiver Option: BICSI certification may be waived for candidates with 5+ years of relevant experience. Preferred:
CompTIA Network+ Clearance
* Secret Clearance (Interim Secret or Final Secret acceptable).
* Must meet DoD 8140/8570 compliance. This role is essential for maintaining telecommunications and IT infrastructure integrity during building moves while supporting end-user systems and networks.