Computer User Support Technician

Description

The Digital Modernization Sector is seeking a Computer User Support Technician to provide end‑user support for the infrastructure and remediation contractors at the Portsmouth site. The position is part of a dedicated, customer‑focused IT team that ensures all end‑user needs are met. Responsibilities include Tier I and II support services, Windows workstation engineering and maintenance, managed print services, IT Service Management (ITSM), Help Desk support, and related tasks.

• Provides break‑fix support of existing or new hardware, software, and system initiatives directly to end‑users
• Responsible for providing direct user support for standard desktop utilities and business applications
• Serves as a helpdesk contact for the site IT services
• Performs day‑to‑day IT maintenance and operational activities including desktop support
• Informs IT system administrators of problems to be resolved and coordinates resolution between the service administrator and functional users
• Installs, upgrades, maintains, and modifies desktop software including operating systems, office suites, and other business productivity applications
• Supports efforts to maintain desktop software and hardware inventories
• Maintains related documentation and technical information
• Demonstrates a personal commitment to safety and quality
• Able to lift/move up to 10 lbs
• Documents issues and progress in ticketing system (Track‑it!)
• Identifies, researches, and resolves technical problems for users, IT staff, and operational specialists
• Escalates more complex problems to senior technicians and higher‑tier support (hardware and software technologists)
• Deploys and retrieves devices to end users, including a brief tutorial to familiarize the user with the device
• Assesses user needs through remote utilities and recommends hardware and software to end users
• Familiar with standard concepts, practices, and procedures
• Relies on experience and judgment to plan and accomplish goals
• Accomplishes all tasks as appropriately assigned or requested

• Must be able to obtain and maintain a U.S. Department of Energy (DOE) security clearance at an L level
• Typically requires high school diploma and 4–6 years of prior relevant experience
• Knowledge of PC and desktop hardware; experience in a Windows environment provisioning, deploying, troubleshooting, and resolving any hardware, software, or other technical issues
• Knowledge of Windows 11 image/platforms
• Strong, demonstrated customer service orientation
• Proven analytical and problem‑solving abilities to mitigate end‑user downtime
• Ability to effectively prioritize and execute tasks in a high‑pressure environment
• Good written, oral, and interpersonal communication skills

• DOE site experience strongly preferred
• Ability to acquire a U.S. Department of Energy (DOE) ‘L’ Security Clearance
• Related industry‑recognized certifications such as CompTIA A+ preferred
• Working technical knowledge of current protocols, operating systems, and standards
• Ability to conduct research into PC and software issues and products as required

$45,500.00 – $82,250.00

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations.

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.