Service Desk​/Systems Administrator

Job Description

Base-2 Solutions is seeking a Tier 3 Service Desk/Systems Administrator supporting the OSINT Integration Center by bringing together Linux (primarily) and Windows systems administration, systems maintenance, systems performance optimization along with user support services. Work in a team environment while demonstrating strong cross-functional collaboration in areas such as, but not limited to, development, production, cybersecurity compliance, and QA in a dynamic and fast paced environment.

May be required to perform technical software configuration, rebooting, and other remedial actions on customer systems. Work will be conducted on-site at the client's location in Bethesda, MD during standard business hours, with rotational coverage of the service desk as early as 6am or as late as 6pm.

• Clear devotion to the Dev Ops and Infrastructure as Code (IaC) mindset.
• Perform Linux and Windows builds, installs, configuration, administration, and troubleshooting of Linux and Windows servers to include base configuration, security and system patching, performance monitoring, etc.
• Implement and enforce DISA STIG compliance across all systems and networks.
• Develop server builds for virtual and physical environments.
• Manage, maintain, configure, and deploy system integration tools such as Kubernetes, Rancher, Helm.
• Develop scripts to support patching, configuration, and other infrastructure team tasking using languages such as Python, Bash, or Power Shell.
• Design, develop, and support scalable, redundant infrastructure to include physical and virtualized environments.
• Utilize configuration management tools like Salt and Ansible for infrastructure automation and orchestration.
• Set up administrator and service accounts, maintain system documentation, tune system performance, install system-wide software, validate and implement system patches, including fast turnaround time security critical patches.
• Working knowledge of COTS and FOSS storage solution.
• Improve existing infrastructure to incorporate latest technology best practices and cross application integrations.
• Administer cloud environments, particularly AWS, including provisioning, monitoring, and optimization.
• Collaborate with cross-functional teams to implement and maintain agile practices and workflows.
• Provide support to customers in a professional, knowledgeable manner to maintain excellent customer relationships.
• Manage and administer accounts to include account creation, password resets, troubleshooting, and termination/deletion.
• Coordinate your work schedule with your Service Desk teammates to ensure the team offers coverage from 6am-6pm, Monday-Friday.

• Bachelor’s Degree and 8+ years of prior relevant experience or Masters with 6+ years of prior relevant experience.
• At least 8+ years of relevant professional experience.
• Active Top Secret security clearance with the ability to obtain and maintain a TS/SCI with Polygraph.

• Experience in system integrations testing through a full system development life cycle, including implementing test plans, test cases and test processes.
• Working in an Agile project management environment.
• Experience with security requirements derivation.
• Experience documenting test results for corrective actions, reporting and audits.
• Excellent verbal and written communication skills.
• Ability to work in a team and also a self-starter who can work on their own.
• Expertise in configuration, administration, and troubleshooting of Linux (RHEL/CentOS, Ubuntu).
• Experience with Patching: yum repositories, APT repositories.
• Experience with Server builds: virtual and physical.
• Experience with Cloud Service Providers and cloud operations.

• Experience with data engineering tools such as Kubernetes/Rancher, Cloudera.
• Experience with Configuration Management (Chef, Puppet, Ansible, Salt) and IaC tools such as AWS Cloud formation.
• Experience with scripting languages such Bash, Python3 and Power Shell.
• Experience with CI/CD tools ArgoCD, Jenkins, Nexus, Docker/containerd, Git Lab/Git Hub.
• Experience with ELK clusters, including Elasticsearch, Logstash, Kibana and Beats.
• Experience with Windows Systems Administration and troubleshooting Active Directory.
• Experience establishing large computer end-point environments (> 1,000 end-points).
• Experience maintaining AI/ML environments (NVIDIA hardware and software).
• Experience maintaining large data (Petabyte) environments and storage solutions.
• Experience working in an air-gapped/not-connected-to-the-internet environment.