Desktop Tech II

compucom systems, inc. Provides end-to-end it managed services to enable the digital workplace for enterprise, midsize and small businesses. To enable our clients to focus on what matters most, we employ a customer-centric, hard-working, and talented group of people that act like an owner, do the right thing, and have fun doing it! We’re looking for a desktop technician to join our team.

the desktop tech ii is responsible for providing onsite support to internal or external customers in resolving complex or escalated technology issues. They ensure the proper day-to-day operation of applications and equipment and troubleshoot on-site software and hardware issues on laptops, desktops, tablets, smartphones and/or printers. They also may resolve higher level support to servers, and/or network equipment or perform updates, repairs, upgrades, backups, and other maintenance tasks.

as a level 2 technician, they may serve as a liaison between customers, departments, and within the organization to lead problem resolution and change management processes. Their work may be more technical in nature and could include more complex tasks, such as performing data transfers or building images.

• tier 2 desktop support providing onsite and remote end user support.
• troubleshoot and resolve issues escalated from the help desk.
• provide software and hardware support for client’s devices (hp, dell, apple).
• provide printer support as needed.
• perform device re-images and configurations.
• provide software troubleshooting and break-fix for windows os and apple ios.
• provide hardware troubleshooting and break-fix for hp, dell and apple devices.
• order replacement parts/returns under warranty and perform onsite hardware repairs.
• obtain hp, dell and apple certifications (instructions will be provided).
• maintain client incident updates (in person/on the phone/ service now).
• keep up to date troubleshooting notes and resolutions in client’s service now ticketing system.
• engage in customer interactions maintaining the highest level of customer satisfaction.

• minimum 3 to 5+ years of desktop support experience
• strong experience using servicenow ticketing system
• experience supporting windows 11, microsoft office 365, and common business applications (adobe, etc.)
• knowledge of macos and ubuntu / linux environments
• strong troubleshooting and customer service skills
• experience delivering white-glove / executive-level support

the hourly rate for this position is between $19.50 - $26.50 per hour, unless the local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

• medical insurance
• dental insurance
• vision insurance
• life insurance
• ad&d insurance
• disability plans
• employee assistance program
• paid holidays (up to 12 days annually)
• paid time off (minimum of 10 days annually, which increases with seniority level)
• paid parental leave (minimum of 10 days annually)
• 401(k)
• fsa/hsa pre-tax benefits

this posting is anticipated to remain open until 11/24/2026.

compucom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or any other characteristic protected by law.

candidates must be authorized to work in the united states without the need for current or future employer sponsorship.

please note, artificial intelligence (ai) may be used to screen, assess, or select applicants for this position.

to the extent required by…