User Support Specialist

Job Family:

Operational Effectiveness Consulting

Travel Required:

Up to 10%

Clearance Required:

Active Top Secret SCI (TS/SCI)

What You Will Do:

As a User Support Specialist, you will lead software training, demonstrate tradecraft guidance, and provider user support to action officers and specialists. A successful candidate will distinguish themselves by collaborating with IC users, team members, and leadership to efficiently deliver to internal and external clients. You will document requirements, create training materials, collect and analyze metrics, and identify opportunities to increase software adoption while applying outcome-based solutions to support intelligence operations.

What You Will Need:

An ACTIVE and MAINTAINED "TOP SECRET/SCI (TS/SCI)" Federal or DoD security clearance.

Once onboard with Guidehouse, new hire MUST be able to OBTAIN and MAINTAIN TS/SCI Federal or DoD security clearance with a (COUNTERINTELLIGENCE (CI)/FULL SCOPE (FS/FSP)) polygraph.

Bachelor's degreeSIX (6) or more years' experience of related experience working with, or as, an OSINT Analyst. Experience should include, but not be limited to:
Practical and operational intelligence experience

Collection and/or analysis as an intelligence professional

Understanding of TCPED process

What Would Be Nice To Have:

An ACTIVE and MAINTAINED TS/SCI Federal or DoD security clearance with a COUNTERINTELLIGENCE (CI) polygraphEIGHT (8) or more years experience as an OSINT Analyst Experience in technical training, data visualization, or IC engagement support

The annual salary range for this position is $98,000.00-$. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

Medical, Rx, Dental & Vision Insurance Personal and Family Sick Time & Company Paid Holidays Position may be eligible for a discretionary variable incentive bonus

Parental Leave and Adoption Assistance
401(k) Retirement Plan Basic Life & Supplemental Life Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts Short-Term & Long-Term Disability Student Loan Pay Down Tuition  Reimbursement, Personal Development & Learning Opportunities Skills Development & Certifications Employee Referral Program Corporate Sponsored Events & Community Outreach Emergency Back-Up Childcare Program Mobility Stipend About Guidehouse Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at or via email at Recruitin All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including  or   Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse.  Note that Guidehouse will never charge a fee or require a money…