Director, Service Reliability Engineering

JOB SUMMARY The Director, Service Reliability Engineering is responsible for improving the reliability, resiliency, scalability, and operational excellence of Marriott’s Revenue Management Systems technology domain. This role plays a critical part in Marriott’s reliability transformation, shifting the organization from reactive, centralized operations toward engineering-owned reliability grounded in modern Site Reliability Engineering (SRE) and Dev Sec Ops  practices. This leader serves as a catalyst for change, partnering closely with product, engineering, platform, architecture, and security teams to embed reliability throughout the software development lifecycle.

Success is measured by measurable improvements in reliability outcomes, incident reduction, engineering adoption, and operational maturity rather than ownership of ticket queues or production support. CANDIDATE PROFILE

Required:

Undergraduate degree in Engineering, Information Systems or Computer Science discipline and/or equivalent experience/certification  8+ years of progressive experience across software engineering, platform engineering, SRE, Dev Ops, or related disciplines with a blend of deep technical knowledge and a customer-focused mindset  5+ years leading large-scale engineering or reliability organizations  5+ years managing direct reports and Service Provider teams 3+ years’ experience operating and maintaining a Multi-Cloud environment Demonstrated success driving reliability transformation across multiple engineering domains Deep understanding of cloud-native architectures, distributed systems, and modern software delivery Proven ability to influence technical strategy and standards without direct authority Experience defining SLOs, SLIs, error budgets, and operational maturity frameworks Strong executive communication skills and systems thinking mindset Preferred:

Graduate Degree in a technical discipline 8+ years experience leading and engaging highly technical architecture, engineering and operations teams 8+ years of hands on technical experience in infrastructure and/or development teams 5+ years of production level experience in AWS in critical services such as EMR, Aurora, RDS, Document DB, EKS 3+ years experience managing Public Cloud technology stacks such as AWS, Azure, Alibaba, GCP, etc.

Demonstrated ability to manage a large, diverse portfolio of technologies and projects, while balancing short-term goals and long-term vision Comfortable applying a combination of qualitative and quantitative methods to define success Expert problem solver that is to be able to solve challenges across people, process and technology Ability to build strong relationships and network throughout the broader IT community Experience in the security, implementation and operational support of mission critical products Strong influencing skills and an ability to overcome barriers while driving change Experience in researching emerging technologies and trends, standards, and products Experience in developing technology roadmaps and strategies Excellent verbal and written communication skills for a wide range of audiences including executives, business stakeholders and IT teams Strong knowledge of emerging tools, software, applications, and systems for attaining best-in-class IT technology across the enterprise Strong attention to detail with an ability to operate effectively across multiple priorities ITILv4 certification Experience operating in an Agile or SAFE framework AWS, Azure, Oracle or similar cloud certifications Familiarity with hospitality, travel, retail, or large-scale consumer-facing platforms CORE WORK ACTIVITIESDomain Reliability Strategy & Transformation Define and execute domain reliability strategies for…