Security Engineer​/IT Help Desk Technician

Support the National Digital Exploitation & OSINT Center (NDOC) as a junior Security Engineer and IT Help Desk Technician on an onsite team in Bethesda, MD.

• Apply system security engineering expertise across areas including system security design, engineering life cycle, information domain and cross-domain solutions
• Support security engineering activities tied to cryptography, identification, authentication, authorization, system integration, risk management, intrusion detection, contingency planning, incident handling
• Contribute to configuration control, change management, auditing, and certification and accreditation processes
• Coordinate with systems architects and project managers to plan and implement system enhancements and upgrades to meet security requirements based on STIG and NIST 800-53
• Provide technical support, troubleshooting, and complex problem resolution on escalated security enhancement issues within the infrastructure
• Identify security requirements and objectives, ensure they are implemented, and help support automatic monitoring and reporting for compliance with NMEC2 RMF and directives as detailed by the NMEC2 ISSM
• Ensure applicable security requirements are met according to existing and evolving IA reference security documents
• Submit written input to ISSMs when a security-relevant change is required for existing systems or contractors
• Support systems security requirements analysis for security compliance and relay findings through ISSMs to engineering or operations groups where design, operations, or performance may be impacted
• At Government direction, assist ISSMs to enhance and deploy security services architecture
• Participate in customer Technical Exchange Meetings (TEMs) to gather requirements; support Security TEMs related to systems security and system accreditation as required
• Maintain currency on security documentation (body of evidence) for accreditation in support of ATO
  , aligned to NIST 800-53 controls
• Collaborate on IA activities with NMEC2, the ISSMS, and Cyber Security Program Offices to incorporate NMEC2 RMF goals and objectives
• Support ATO within the NMEC and with NMEC IT customers by verifying security measures are taken, maintained, reported on, and updated as required
• Provide input to IA (via assigned ISSM(s)) assisting ISSMs in editing JAVA and POA&M documentation when expected measures have not been implemented
• Help ensure mission objectives are met in accordance with applicable security policies and directives
• Collaborate with NMEC2 ISSM and Operations & Maintenance to ensure compliance with ICD-503 and other NMEC2 ISSM-designated directives
• Support firewall and controlled interface security architecture design/enhancement using requirements provided by NMEC2 ISSM and appropriate security organizations
• Support identification, implementation, automated management, automated monitoring, and automated reporting for security hardening, patching, and virus-checking
• Implement procedural protective measures by automating repeatable processes and reporting to maintain compliance toward ATO
• Serve as first point of contact for customer queries and incidents via walkup, phone, email, or chat
• Manage and administer accounts including account creation, password resets, troubleshooting, and termination/deletion
• Document and track requests and incidents in the customer-approved ITSM solution
• Document troubleshooting and triage steps, elevate to Tier 2/3 teams when appropriate
• Provide telephone support professionally to maintain excellent customer relationships
• Log and assign all tickets to the correct team
• Proactively monitor incidents for trends and potential Problem Records, and highlight findings to the Service Desk Manager
• Update Service Desk documentation for…