Senior ServiceNow; SNOW) Scrum Master – TS​/SCI CI Poly

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Bethesda, MD, US

30+ days ago Requisition

Salary: $ Annually

Senior Service Now (SNOW) Scrum Master – TS/SCI CI Poly

Department: Government Customer – Bethesda
Location: Bethesda, MD

ACTIVE TS/SCI CLEARANCE WITH CI POLY REQUIRED TO BE CONSIDERED FOR THIS POSITION

We are seeking a highly experienced Senior Service Now (SNOW) Scrum Master to support a mission-critical Intelligence Community (IC) customer. This role is ideal for a seasoned agile leader with deep expertise in Scrum methodologies and the Service Now platform, capable of driving delivery excellence across complex, multi-contractor environments.

The Senior SNOW Scrum Master will play a pivotal role in facilitating agile processes, coordinating cross-functional teams, and ensuring the successful delivery of scalable, mission-aligned solutions. This position requires strong leadership, exceptional communication skills, and the ability to effectively engage with senior IC leadership and enterprise stakeholders.

Key Responsibilities

• Act as the Scrum Master for projects utilizing the Service Now (SNOW) platform, ensuring adherence to Scrum principles, roles, and best practices.
• Facilitate all Scrum ceremonies, including sprint planning, daily stand-ups, sprint reviews, retrospectives, and backlog refinement sessions.
• Optimize team performance by managing velocity, tracking capacity, and ensuring timely delivery of sprint commitments and milestones.

Collaboration with Leadership & Stakeholders

• Engage closely with senior IC leadership to align project execution with mission priorities and strategic objectives.
• Collaborate across contractor teams and enterprise stakeholders to ensure effective communication, coordination, and conflict resolution.
• Foster alignment between multiple teams supporting interconnected efforts across contracts.
• Manage project scope, schedule, and performance to ensure successful delivery of objectives.
• Identify risks, dependencies, and blockers early, and implement mitigation strategies to maintain project momentum.
• Provide regular status updates, metrics, and reporting to senior leadership, highlighting progress, risks, and improvement opportunities.

Service Now (SNOW) Platform Expertise

• Guide teams in leveraging and expanding Service Now capabilities to support mission needs.
• Coordinate platform updates, enhancements, and new feature implementations in collaboration with technical teams and IC leadership.
• Utilize SNOW tools (e.g., VTB boards) to track progress, manage workloads, and report performance metrics.

Mentorship and Team Empowerment

• Serve as a servant leader and mentor, promoting a culture of accountability, transparency, and continuous improvement.
• Coach team members on agile principles and ensure consistent application across all work streams.
• Enable high-performing teams through effective facilitation, support, and leadership.

• Active TS/SCI clearance with CI Polygraph (required).
• Minimum of 13 years of relevant professional experience, including at least 5 years as a Scrum Master in an agile environment.
• Strong expertise in agile methodologies, Scrum practices, and servant leadership within complex, mission-driven environments.
• Demonstrated experience using Service Now (SNOW), including managing VTB boards or equivalent agile tracking tools.
• Proven ability to engage with senior IC leadership, delivering clear, concise updates and facilitating strategic discussions.
• Exceptional communication and interpersonal skills, with the ability to collaborate across multi-contractor and cross-functional…