Senior IT Support Analyst - Service Desk & Automation
Listed on 2026-11-04
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IT/Tech
IT Support, HelpDesk/Support, Technical Support, IT Business Analyst
TEKsystems is seeking an IT Support Analyst II (Service Desk) in Bethesda, MD. This senior anchor will handle escalations beyond Tier 1, mentor junior staff, and drive small-scale service improvements.
You will analyze patterns, perform RCA, and automate repetitive requests to boost efficiency. The role emphasizes leadership in Tier 2/3 issue resolution, automation of onboarding and password reset workflows, and collaboration with Security and Dev Ops to ensure policy alignment.
Step into the Senior IT Support Analyst
- Service Desk & Automation role at TEKsystems in Bethesda, MD, United States and grow with us.
Consider building your career as a Senior IT Support Analyst
- Service Desk & Automation at TEKsystems.
The Senior IT Support Analyst
- Service Desk & Automation position in the IT & Technology field is open for applications.
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