Micro Market Manager

Micro Market Manager

Job Summary:

Plans, coordinates, controls and supervises the micro market operation at an assigned activity. Responsible for maximizing utilization of services provided by the micro market both Exchange‑operated or contracted.

• Personally directs or through subordinate supervisors supervises maintenance and repair of micro market equipment and vehicles, scheduling adequate supply of products and services, maintaining operating records and reports, and securing products, cash, and equipment. Ensures that micro markets are maintained in accordance with sanitation regulations and properly filled and serviced. Responsible for achieving the NEXCOM departmental net contribution goal.
• Works under general direction and supervision of the manager who outlines policies, procedures, and objectives. Operates independently within established policies, procedures, and regulations. Refers unusual or complex problems to manager with recommendation for solutions. Work is reviewed in terms of objectives met and efficiency in meeting operating goals.
• Is directly responsible and accountable for performance and mission effectiveness of assigned departments as well as compliance with all operating procedures. Assesses overall efficiency and integrity of assigned functions with emphasis on high‑risk areas susceptible to loss (inventory shrink, shoplifting, refund fraud, paperwork error, associate theft, receiving and purchase order errors). Ensures all directives, policies, and regulations related to cost control and loss prevention initiatives are adhered to and actively works to create an environment intolerant of theft, paperwork error and inventory shrink.
• Plans, coordinates and supervises all facets of the micro market operation.
• Reviews and analyzes micro market reports and prepares operating summaries. Reviews product selection and provides adjustments based on customer demographic and location.
• Responsible for training of micro market associates on all processes and procedures, including but not limited to software system, merchandising and food safety.
• Responsible for opening new micro markets, including merchandising of all product setup, equipment, and set up of the payment kiosk. Ensures all micro market standards are adhered to for areas of responsibility.
• May be required to update, create or delete data in the micro market software system to ensure the micro market locations run efficiently.
• Inspects micro markets for operational condition, appearance, merchandising and products; reports all cases of vandalism and theft and assists in investigation as directed by higher authority. Initiates corrective action and follows up to ensure compliance. Prepares appropriate inspection reports.
• Responsible for preparation of appropriate reports on cash receipts, accounts and cash records, and operational data. Enforces internal control procedures, safeguards and releases cash intakes.
• Responsible for inventory control, warehouse storage records, maintenance of equipment, repair, servicing and installation of equipment at activity and locations. Resolves customer complaints and initiates action to avoid recurrence.
• Responsible for providing COR support to obtain supplies and spare parts from authorized vendors. Supervises and is accountable for receipt, storage, stock control, stock rotation, issue and transfer of vending merchandise and supplies. Within authorized limits effects write‑offs of items for consumption or sale.
• Responsible for micro market equipment repairs, vehicle maintenance and installation and preventive maintenance program. Directs activities of assigned mechanics to ensure scheduled preventive maintenance and emergency repairs are accomplished timely and economically. Provides specifications to Contracting Officer for requisitioning and consumption of spare parts.
• Prepares input to the Contracting Officer in event that contractor is non‑compliant with contract terms. Initiates proper termination actions when authorized by the Contracting Officer.
• Maintains current knowledge of vending industry, including operational procedures, industry trends, equipment,…