Store Manager, Retail & Store Manager

Boll and Branch is looking for a Store Manager to join our growing retail team. This role is located in Bethesda Row in Bethesda, MD.

At Boll & Branch, we believe that luxury starts with care — for our customers, our communities, our teams, and our craft. We’re looking for a Store Manager who embodies hospitality and ownership — someone who leads with passion, takes pride in their store environment, and brings the Boll & Branch experience to life in every interaction.

As the Store Manager, you are the shopkeeper for your store. You’ll run it as if it were your own business — delivering results, leading a high‑performing team, and creating a welcoming environment where customers and employees feel ’ll also play a broader role as a community connector, forging partnerships and helping build local presence with the same sense of care and ownership.

This role reports to the District Manager.

Responsibilities:

Lead With Hospitality

• Serve as the host in your store — greeting guests warmly, listening deeply, and helping them design spaces they love.

• Set the tone for an elevated yet comfortable experience, rooted in genuine care and welcoming service.

• Foster a culture of “unreasonable hospitality” where every interaction – with customers and your team – feels personal and memorable.

• Create elevated experiences for our customers through our in‑store, in‑home and virtual design consultation program.

Own Your Business

• Treat your store as your own small business — you’ll be empowered to make decisions that drive performance, community connection, and customer love.

• Achieve and exceed sales and profitability goals while managing all aspects of daily operations.

• Analyze selling reports, manage controllable expenses, and ensure operational excellence across all areas.

• Maintain impeccable visual and merchandising standards — recognizing that every touchpoint is a reflection of our brand’s integrity.

Develop & Inspire Your Team

• Hire, train, and mentor a team of passionate, driven Brand Ambassadors who embody integrity, resourcefulness, customer‑obsession, and hospitality.

• Be a role model by being an active presence on the sales floor — helping your team master both the art of service and the science of selling.

• Meet monthly with each Brand Ambassador to celebrate wins, develop strengths, and ensure high performance by reviewing their productivity relative to their goals.

• Coach and provide suggestions for improvement and address through performance management when necessary.

• Be an expert in all Boll & Branch products and service standards; inspiring and training your team to develop their expertise.

Be a Connector in the Community

• Build relationships that bring Boll & Branch to life locally — from interior designers and real estate developers to boutique hotels and universities, and beyond.

• Partner with Nordstrom and Bloomingdale’s teams to strengthen our relationship with them and build brand awareness in the market.

• Create thoughtful local outreach — events, design partnerships, and neighborhood guides — that connect our core customer to the best of her community.

• Help customers discover their community through us by curating a list of the best local bakeries, boutiques, schools, and other hidden gems

• Create and drive community outreach initiatives through local businesses and our Designer Outreach program.

Requirements:

• 3+ years of experience in a retail leadership position (ideally in luxury, design, home, lifestyle categories).

• A natural host with a positive and enthusiastic personality; you take pride in creating an inviting, inspiring space.

• Entrepreneurial at heart with a shopkeeper mindset – motivated by ownership, accountability, and making an impact locally.

• Equally comfortable analyzing business metrics and curating beautiful, customer‑first experiences.

• A hands‑on coach who leads by example and develops others through mentorship, coaching, and collaboration.

• Strong communicator and trainer — you thrive on helping others grow.

• A natural connector skilled in consultative selling and has constant curiosity about your market.

• Full understanding of specialty retail, including…