Senior Director, Revenue Operations

The Director of Revenue Operations will be responsible for developing and managing the processes, systems, data, analytics, and operating cadence that support GW Rhythm's go-to-market organization.

This role will serve as the connective tissue across Sales, Marketing, Partnerships, Customer Success, Finance, and Executive Leadership, ensuring that the company has a clear and reliable view of pipeline, bookings, revenue, customer activity, sales performance, and growth opportunities.

The ideal candidate is both strategic and highly operational—someone who can establish and maintain the infrastructure required for a rapidly growing healthcare technology company while also personally driving improvements in forecasting, pipeline management, CRM utilization, reporting, compensation, and sales productivity.

• Develop and continuously improve the company's revenue operating model across Sales, Marketing, Partnerships, and Customer Success.
• Establish standardized processes and definitions across the revenue organization, including pipeline stages, opportunity qualification, forecasting, bookings, ARR, renewals, expansion, and customer lifecycle metrics.
• Partner with executive leadership to translate growth objectives into measurable revenue plans, capacity requirements, and operating targets.
• Identify bottlenecks and opportunities to improve the efficiency and scalability of the revenue engine.

• Own the company's revenue pipeline reporting and forecasting processes.
• Establish rigorous pipeline inspection and forecasting methodologies.
• Develop and maintain dashboards that provide visibility into pipeline coverage, conversion rates, sales velocity, deal progression, win/loss trends, and forecast accuracy.
• Partner with GTM leadership to identify pipeline gaps and develop strategies to address them.
• Create a consistent executive-level view of current and future revenue performance.

• Own the strategy, governance, and optimization of the company's CRM (Salesforce) and revenue technology ecosystem.
• Ensure CRM data is accurate, complete, and actionable.
• Establish appropriate workflows, automation, reporting, and data standards.
• Evaluate and implement technologies that improve sales productivity, intelligence, forecasting, and customer engagement.
• Integrate CRM data with financial and operational systems where appropriate.

• Develop metrics and reporting that measure sales-team productivity and effectiveness.
• Analyze performance by representative, territory, market segment, customer type, and sales stage.
• Support territory planning, account segmentation, quota setting, and sales capacity planning.
• Identify opportunities to improve sales processes, shorten sales cycles, and increase conversion rates.

• Build a comprehensive revenue-performance reporting framework for the executive team and Board.
• Develop reporting around Key Metrics such as (ARR, Pipeline Coverage, Renewal/Retention, Win-Rate, ACV, Sales Velocity, Forecast Accuracy, CAC, other)

• Establish common operating processes across Sales, Marketing, Customer Success, Partnerships, Finance, and Product.
• Improve handoffs between functions throughout the customer lifecycle.
• Develop a shared understanding of target accounts, opportunities, customer requirements, implementation status, renewals, and expansion opportunities.
• Partner with Finance to ensure revenue forecasts and operating metrics are aligned with financial reporting.

• Tra…