Luxury AV Service Technician

We are seeking a skilled and experienced AV Service Technician to join our team. The ideal candidate brings a passion for technology, a keen eye for detail, and a commitment to delivering exceptional client experiences. You will be responsible for the installation, maintenance, and troubleshooting of advanced AV systems in high-end residential environments.

• System Maintenance
  :
  Perform routine maintenance and diagnostics; resolve technical issues promptly to minimize client downtime.
• Client Service
  :
  Deliver excellent client experiences by communicating clearly, understanding client needs, and offering tailored solutions. Conduct demonstrations and training sessions.
• Technical Expertise
  :
  Stay current with AV industry trends and technologies. Maintain proficiency with Control4, Crestron Home, Savant, and/or Lutron control systems.
• Documentation
  :
  Maintain accurate records of installations, services performed, and client interactions.
• Quality Assurance
  :
  Conduct thorough quality checks on all installations and repairs to ensure they meet company standards.
• Team Collaboration
  :
  Collaborate closely with sales, design, and project management teams to ensure seamless delivery of AV solutions.

• Education
  :
  High school diploma or equivalent required; associate degree or technical certification in electronics, AV technology, or related field preferred.
• Experience
  :
  Minimum 3–5 years of AV installation and service experience in luxury residential environments.
• Technical Skills
  :
  Proficient in AV system setup including projectors, screens, audio systems, smart home devices, and network configurations. Strong understanding of signal flow, wiring, and AV protocols.
• Customer Focus
  :
  Excellent interpersonal and communication skills with the ability to explain complex technical concepts to non-technical clients.
• Problem-Solving
  :
  Strong analytical and troubleshooting capabilities with a track record of diagnosing and resolving technical issues efficiently.
• Attention to Detail
  :
  Meticulous attention to detail ensuring all installations are both aesthetically pleasing and functionally flawless.
• Physical Requirements
  :
  Ability to lift and carry heavy equipment, work in confined spaces, and perform tasks requiring climbing ladders or working at heights.