PSH Case Manager; Unit

Job Title:

Permanent Supportive Housing Case Manager (Unit Based)

FLSA Status:
Full-time, Exempt

Department:
Permanent Supportive Housing

Reports To:

Permanent Supportive Housing Case Manager Supervisor

Direct Reports:
None

Date Issued:
February 12, 2019

Date revised:
June 30, 2023

Housing Up builds thriving communities in Washington, DC by developing affordable housing and offering comprehensive support services to homeless and low-income families. In addition to being a nonprofit affordable housing developer, we provide permanent supportive housing, rapid re-housing and transitional housing. We believe that people who have safe, affordable housing and genuine opportunities are empowered to transform their lives.

Over the past 33 years, our organization has grown from serving 14 families in one building in Northwest DC to serving more than 900 families throughout the city. Housing Up is now one of the city’s largest homeless services providers and is a critical partner in the District’s plan to end family homelessness. Housing Up is a Housing First organization and is proud to be a critical partner in Mayor Muriel Bowser’s plan to make homelessness “rare, brief, and nonrecurring”.

The Site-Based Permanent Supportive Housing Case Manager is responsible for delivering intensive services to individuals who have experienced chronic homelessness and have been diagnosed with a mental health or physical disability. Additionally, individuals may be economically and/or emotionally detached from their support networks. Through this work, the case manager will help individuals to improve basic life and interpersonal skills, access physical and mental health care, maintain stable housing within the assisted living placement.

The case manager will also ensure that individual is linked to public benefits, such as Medicaid, SNAP, and TANF. Ultimately, these services are focused on ensuring that clients are empowered to achieve the highest level of self-sufficiency possible. While participating in this program, individuals will live at a site-based permanent supportive housing assisted living program, located in Washington, DC.

At the core of this work is a strengths-based assessment, which explores the 4 Pillars of Housing Up Case Management – Household Finances, Unit Management, Health and Mental Health, and Family Life and Social Support. The assessment will serve as the foundation for goals related to these 4 Pillars. The assessment must be updated as often as necessary, but no less frequently than quarterly.

The case manager will meet with each family weekly to discuss these goals and to collaboratively establish reasonable action steps.

In support of these goals, the case manager will:

• Develop successful working relationships with clients that support their ability to increase their self-reliance, independent living skills, and housing stability.
• Assist clients with day-to-day living and ensure client compliance with housing and community-related regulations and rules.
• Influence and recognize positive behavior changes and identify problems and obstacles that threaten to undermine the client’s goals.
• Organize and facilitate social and recreational activities designed to promote community involvement and peer support.
• Serve as an ongoing liaison between property managers and clients.
• Successfully mediate conflict between clients.
• Intervene when crises occur and combine de-escalation techniques with proactive planning to minimize reoccurrence.
• Assist in developing and encouraging adherence to a personal budget through pro-active and meaningful housing and budget counseling sessions. Provide budget counseling and education to assist clients in establishing payments plans for bills and past debts, so that clients successfully maintain their housing.
• Proactively aide clients in becoming connected to supportive services and work collaboratively as a team to advance client goals.
• Ensure the integrity and confidentiality of all client information.
• Maintain current records in Housing the Homeless (HTH) database and paper case files, documenting interactions with residents in a standardized format…