Supportive Case Manager; Tenant

Job Title:

Case Manager (tenant-based), Permanent Supportive Housing

FLSA Status:
Full-time, Exempt

Department:
Permanent Supportive Housing

Reports To:

Case Manager Supervisor

Direct Reports:
None

Date Issued: 2019

Date revised:
October 2023 & August 2025

Housing Up builds thriving communities in Washington, DC by developing affordable housing and offering comprehensive support services to homeless and low-income families. We provide a range of housing options that include - permanent supportive housing, rapid re-housing and affordable housing with resident services. We are also a nonprofit affordable housing developer with more than 600 units of housing in our portfolio.

We believe that people who have safe, affordable housing and genuine opportunities are empowered to transform their lives.

Founded in 1990, over the past 33+ years, our organization has grown from serving 14 families in one building in Northwest DC to serving more than 900 families throughout the city. Housing Up is now one of the city’s largest homeless services providers and is a critical partner in the District’s plan to end family homelessness. Housing Up is a Housing First organization and is proud to be a critical partner in Mayor Muriel Bowser’s plan to make homelessness “rare, brief, and nonrecurring”.

We are seeking a compassionate and dedicated Tenant-Based Permanent Supportive Housing (PSH) Case Manager to support individuals and families experiencing homelessness in Washington, DC. The case manager will work with families in PSH units across the city, providing intensive case management services to promote housing stability, recovery, and increased independence for our clients. Clients may have been diagnosed with a mental or physical health disability, lack support networks and access to mainstream resources and/or have experienced trauma such as domestic violence.

• Provide ongoing case management services, including housing retention, crisis intervention, and connection to medical, mental health, substance use, employment services, and mainstream resources such as SNAP, SSI, and TANF.
• Develop and maintain trusting, supportive relationships with clients.
• Conduct intake assessments and develop individualized service/goal plans based on client needs and goals.
• Facilitate housing stability and client engagement through regular home visits and check‑ins.
• Influence and recognize positive behavior changes and identify problems and obstacles that threaten to undermine the client’s goals.
• Work with clients to problem‑solve issues around their lease, the landlord‑tenant relationship, and timely rent payment.
• Collaborate with landlords, property managers, community agencies, and service providers to coordinate care and support.
• Assist clients in household budgeting and financial planning. Assist clients in establishing payment plans for bills and past debts so that clients successfully maintain their housing.
• Maintain accurate, timely documentation of services, progress notes, assessments, service/goal plans, and case files in compliance with organizational and funding requirements.
• Capture program statistics and other required reports as directed.
• Participate in team meetings, training, and agency‑wide initiatives.
• The case manager will require flexibility and the ability to adapt and cover caseloads as needed, including providing support for unit‑based PSH programs and related responsibilities.
• Other duties as required.

• Bachelor’s degree in social work or related field and 1 year of experience OR high school diploma or equivalent with 4 years of human services experience.
• Experience with individuals and families receiving services from the Department of Behavioral Health.
• Proficient in Microsoft Office software (e.g. Word, Excel, Outlook).
• Ability to provide services with empathy and with consideration of how trauma impacts the mental, physical, and psychological responses of clients.
• Demonstrated understanding of populations with mental health challenges and traumatic experiences and knowledge of evidence‑based solutions to overcome these challenges.
• Strong interpersonal, communication,…