Ticket Office Assistant; Casual

Position Title:

Ticket Office Assistant (Casual)

Position Type:
Temp/Intern

Location:

Villanova, PA

Work Schedule:

temporary

Department: 728-Athl - Ticket Office

Join a mission-driven organization. Since Villanova University’s founding in 1842, we have been inspired by the values of truth, unity, and love, and are a community dedicated to service to others. Villanova has been included among the nation’s best colleges and universities. VU’s inclusion again in U.S. News & World Report’s 2026 “Best Colleges” rankings is another indication of the University’s continued prominence and forward momentum.

The Ticket Office Assistant supports ticket operations for ticketed events hosted by Villanova Athletics. In accordance with established policies and procedures, the position provides exceptional customer service in person at the ticket office on game days, processes walk-up ticket sales, assists with ticket reconciliation, and supports will-call and compliance pass list distribution. This is a casual, event-based position. Work is scheduled on an as-needed basis primarily to support Villanova Athletics games and ticketed events.

Hours will vary based on the athletic event schedule and are not guaranteed on a regular weekly basis. Work may include evenings, weekends, and holidays. All duties must be completed in compliance with University and NCAA rules and regulations.

• Provide courteous and professional customer service to fans, donors, staff, students, alumni, and other guests at the ticket office during athletic events; answer customer inquiries and assist with ticket-related concerns.
• Process walk-up ticket orders and payments accurately in accordance with established Ticket Office policies and procedures.
• Complete daily reconciliation of ticket sales and payments and promptly report discrepancies to Ticket Office staff.
• Support game-day ticket operations, including compliance pass list and will-call distribution, as assigned.
• Perform other duties and assist with game-day assignments and projects as directed by Ticket Office staff.

• High School diploma or equivalent required.

• Previous experience in an in-person customer service position.

• Effective verbal communication, customer service, problem-solving, and organizational skills; ability to multitask in a fast-paced environment; strong attention to detail; dependable and punctual.

• Ability to follow established ticket office policies and procedures, accurately process ticket transactions, reconcile sales and payments, and assist with will-call and compliance pass list distribution.

• Familiarity with Microsoft Office applications, including Word and Excel.

• Must demonstrate a customer-service orientation and project a positive image of Villanova University and Villanova Athletics.
• Must be available to work weeknights, weekends, and holidays as needed for events and have reliable transportation to and from athletic events.

• Some college coursework or postsecondary education preferred.

• Previous experience in ticketing, athletics, event operations, cash handling, or a related customer service environment.

• Demonstrated ability to remain professional and accurate while assisting a high volume of customers in an event setting.

• Familiarity with game-day ticket office operations, including walk-up sales, will-call distribution, and pass lists.

• Experience using point-of-sale, ticketing, or payment-processing systems.

• Familiarity with collegiate athletics or event operations.