Operations Manager

Description

Operations Manager

Full-time, exempt

Branch Manager

Pittsburg, PA

The Operations Manager contributes to the company’s overall success by managing and coordinating all aspects of warehouse operations and installations. This includes overseeing inventory management, order fulfillment, and coordinating with subcontractors engaged in installations to ensure customer satisfaction, compliance with company policy and procedures regarding production installations and warehouse management.

• Lead and motivate warehouse team’s performance, to foster a productive and cohesive team environment.
• Daily load out of sub-contractors
• Ensure all orders are completed within the scheduled time to the satisfaction of the customer
• Maintain inventory management systems to accurately track inventory levels of various materials such as carpet, pad, tile, plank, vinyl, etc., ensuring appropriate levels based on business needs
• Order materials from approved RASA vendors as required to replenish inventory and fulfill orders promptly.
• Conduct monthly inventory audits
• Conduct monthly inspections of vehicles, machinery, and equipment to ensure they are in good working order, meeting safety standards, specific operational performance requirements, and ensuring optimum utilization.
• Investigate customer complaints related to issues such as damaged items, overcharges, and shipment delays, and take necessary actions to resolve them, including making appropriate adjustments.
• Examines items to be moved, to ascertain approximate weights and type of crating required
• Enforce strict adherence to safety protocols and procedures to maintain a safe working environment for all warehouse personnel
• Inspect warehouse facilities to optimize layout and storage configurations, maximizing space utilization and streamlining workflow and recommend changes to senior management based on findings to enhance efficiency
• Operates forklift, pulling material, making cuts, loading and unloading of the material

• Purchases moving equipment such as dollies, pads, trucks, and trailers
• Plans pickup and delivery schedules for truck drivers
• Answers inquiries on types of service offered rates, schedules, and areas serviced
• Complete mill claims and file with the Corporate Operations
• Stay current with industry trends, best practices, and safety compliance and identify areas for process improvement and efficiency gains, implementing solutions to enhance warehouse productivity and performance.

• Excellent communication skills: able to effectively communicate in both written and verbal form in the English language (bilingual in Spanish is a plus but is not required)
• Advanced client service skills: focus on being client-centric; act as an advocate for the client by providing solutions that meet the client’s needs
• Advanced reasoning/challenge-solving ability: able to analyze situations fully to arrive at accurate, logical, and appropriate resolutions; able to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form; able to deal with challenges involving several concrete variables in standardized situations
• Detail-orientated; able to multitask and manage time effectively in a fast-paced environment
• Adaptable and flexible
• Strong team builder with the ability to direct, coach, and mentor a diverse team
• Ability to quickly learn and maintain strong knowledge of the software, products, and services provided by the organization
• Advanced mathematical skills: able to add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and…