Office Supervisor - NYU Langone Ambulatory Care - Bethpage

About NYU Langone Hospital-Long Island

NYU Langone Hospital-Long Island is a 591‑bed university‑affiliated medical center offering diagnostic and therapeutic care in virtually every specialty and subspecialty of medicine and surgery. It is a major regional healthcare resource committed to medical education and research, providing comprehensive inpatient and outpatient services. Equity and inclusion are core values, and the organization strives to create an environment where faculty, staff, and students of all identities can thrive.

We are looking for an Office Supervisor for the FGP (Faculty Group Practice) in Bethpage. The successful candidate will work with the Practice Manager or Regional Leader to oversee daily operations of practice staff and patient care, coordinate staff schedules, communicate responsibilities, and promote a positive patient experience while maintaining efficient operations.

• Ensure enforcement and adherence to FGP policies and procedures.
• Hire, onboard, train, and monitor staff.
• Supervise daily practice operations (reception/phones, staffing, provider schedules, workflows).
• Promote excellence in patient experience by reinforcing best practices and escalating issues as appropriate.
• Monitor supply inventory and medical equipment maintenance.
• Coordinate and participate in regular staff meetings and performance reviews.
• Liaise between non‑physician staff and physicians to ensure effective workflows and patient access.
• Communicate issues or roadblocks to the practice manager.
• Perform other duties as needed.
  • Oversee staff and patient care functions of a Faculty Group Practice site.
  • Resolve employee issues and address procedure and performance related matters.
  • Authorize attendance, schedules, and sick time changes; maintain time‑keeping and payroll for direct reports.
  • Establish and maintain effective working relationships with group physicians.
  • Set the tone/represent management team at all times.
  • Establish office procedures and communicate responsibilities and expected performance to staff.
  • Ensure staff are aware of all FGP forms and their usage.
  • Facilitate required training for new hires and existing staff on workflows and policies.
  • Enforce adherence to NYULH and FGP policies, including HIPAA, compliance, and human resources standards.
  • Develop staffing standards, ongoing training, performance, and productivity metrics.
  • Assist in implementation and oversight of key FGP operational initiatives such as MIPS, Check Mate, Patient Secure, and digital scheduling.
  • Review operational dashboards and management reports to track performance and identify trends.
  • Identify and coordinate additional staff training requirements.
  • Monitor front‑end processes (copay collection, insurance verification, authorization and referral, records release, front‑end denials).
  • Place MCIT tickets for non‑functional front‑desk hardware (phones, computers, scanners, kiosks, etc.).
  • Liaise with other NYULH Department Representatives.
• Optimize patient flow and patient access.
• Support key initiatives related to MIPS, gaps in care, and other clinical quality programs.
• Ensure clinical in‑baskets are maintained and open encounters are closed in a timely manner.
• Work with Practice Leadership to enforce policies and procedures.
• Ensure clinical compliance with patient safety initiatives and reporting.
• Serve as NYU Langone Health Faculty Group Practice Brand Ambassador, upholding mission, vision, and values.
• Drive consistency in every patient and colleague encounter by embodying the core principles of the FGP Service Strategy CARES.
• Greet patients warmly, state name and role, and clearly communicate each step of the care/interaction.
• Collaborate with colleagues and site management to ensure a positive experience and timely resolution for all patient interactions.
• Apply the LEARN model (Listen, Empathize, Apologize, Resolve, Notify) for service recovery and escalation as appropriate.
• Share ideas to improve patient experience and access (e.g., provider schedule optimization, delay minimization, employee engagement).
• Partner with Patient Access Center and Central Billing Office to support collaboration and promote a…