Office Supervisor NYU Langone Ambulatory Care Bethpage

Overview

NYU Langone Hospital—Long Island is a 591-bed university-affiliated medical center offering sophisticated diagnostic and therapeutic care in virtually every specialty and subspecialty of medicine and surgery. We are a major regional healthcare resource with a deep commitment to medical education and research, offering inpatient and outpatient services. At NYU Langone Health, equity and inclusion are fundamental values. We strive to be a place where our faculty, staff, and students of all identities can thrive.

We embrace inclusion and individual skills, ideas, and knowledge.

Learn more about NYU Langone Hospital—Long Island and connect with us on social media.

Position Summary: We have an exciting opportunity to join our team as an Office Supervisor, FGP - Bethpage - Multispecialty. In this role, the successful candidate will work alongside the Practice Manager or Regional Leader to oversee the daily operations of practice staff and patient care, communicate responsibilities, coordinate staff schedules, and promote a positive patient experience while maintaining efficient operations.

• Ensures enforcement and adherence to FGP policies and procedures
• Hires, onboards, trains and monitors staff
• Supervises daily practice operations such as reception/phones, staffing and provider schedules, and workflows
• Promotes excellence in patient experience by reinforcing best practices and escalating issues as appropriate
• Monitors supply inventory and medical equipment maintenance
• Coordinates and participates in regular staff meetings and performance reviews
• Serves as liaison between non-physician staff and physicians to ensure effective and efficient workflows and patient access
• Communicates issues or roadblocks to the practice manager
• Performs other duties as needed

• Oversees staff and patient care functions of a Faculty Group Practice site
• Resolves employee issues and addresses procedure and performance related issues. Authorizes attendance, schedules, and sick time changes. Responsible for timekeeping and payroll for direct reports
• Functions as a liaison between non-physician staff and physicians to ensure effective service for patients. Establishes and maintains effective working relationships with group physicians. Serves as a role model and resource person for providing quality patient care and patient information as needed.
• Addresses provider concerns pertaining to day-to-day operations
• Ensures suites are properly staffed to avoid delays
• Ensures staff maintain cooperative relationships across job categories to facilitate appropriate reaction to needs and delays throughout the day
• Expected to set the tone/represent management team at all times
• Establishes office procedures and communicates responsibilities and expected performance to staff. Trains staff according to specific job responsibilities and expectations. Ensures appropriate cross-training and cross-coverage for all practice administrative activities
• Responsible for ensuring staff are aware of all FGP forms and how they are to be used
• Oversees and facilitates required training for new hires and existing staff on workflows, and policies and procedures to maintain standardization across the FGP
• Enforces adherence of NYULH and FGP policies and procedures and standards including HIPAA, Compliance, Human Resources, etc.
• Works with Practice Leadership to develop staffing standards, ongoing trainings and performance and productivity metrics
• Assists in implementation and oversight of key FGP operational initiatives including but not limited to MIPS, Check Mate, Patient Secure and digital scheduling
• Reviews operational dashboards and management reports to track performance and identify trends including MIPS, Epic front-end work-queues, waitlists, in-baskets, open encounters, and patient experience
• Identifies additional staff training requirements and coordinates as needed
• Monitors front-end processes including co pay collection, insurance verification, authorization and referral, records release requests, and front-end denials
• Places MCIT ticket when hardware at front-desk areas becomes non-functional
• Serves as liaison…