QI and Incident Coordinator - Agency Admin

Under the supervision of the Vice President, the Quality Improvement and Incident Coordinator will support the FREE network by providing expertise and support in the areas of incident and investigatory services and regulatory guidance, conducting investigations, supporting FREE during state surveys and external audits, and providing person-centered planning and reviews. The Quality Improvement and Incident Coordinator will work to increase the quality of services delivered to all people supported at FREE.

• Conducts quality improvement reviews/audits on-site at respective programs.
• Assists with processing results from state surveys and reviewing formal plans of corrective action.
• Conducts investigations into incidents occurring within the programs and writes investigative reports within regulatory guidelines.
• Ensures that all individuals receive medical treatment as needed and in accordance with regulations and agency policy as it relates to incidents and allegations of abuse.
• Ensures that safeguards are implemented to prevent future incidents and allegations of abuse.
• Closes incidents in NIMRS/IRMA as well as submit corrective action plans into the system.
• Support sand guides others who are conducting investigations.
• Provides onsite support and guidance during state surveys and external audits (OPWDD, OFPC, OMH, DOH, SED, and CMS).
• Ensures that the individual's safety and needs are met and intercedes on their behalf as necessary.
• Ensures adequate training of staff and the men and women receiving services in abuse and incident reporting.
• Mediates emergency situations pertaining to the program according to established policies and procedures and ensures communication of such situations in a timely fashion.
• Monitors the adequacy and/or appropriateness of program participant services and for compliance with all applicable federal, state and local laws, regulations and policies.
• Provides expertise and consultation to the organization and its affiliates with regulatory and incident related matters.
• Participates in the development of safety plans required for OPWDD certified programs during construction and/or relocation as needed.
• Implements a schedule of quality reviews in accordance with FREE’s plan.
• Completes and reviews all necessary documentation and files for accuracy, thoroughness, and appropriateness in a timely manner and in accordance with regulations.
• Provides necessary professional development education to the agency when needed including acting as an instructor for ongoing trainings (i.e. SCIP, CPR/FA, etc.).
• Represents the agency by participating in external committees (via trade, advocacy, government entities and other associations) and at agency functions.
• Participates in state, regional, and local planning as it pertains to program development.
• Reports all violations and/or accidents in agency or personal vehicle in accordance with New York State regulations and Agency policy.
• Provides necessary support to assigned programs during a crisis, including but not limited to: employee’s shortages, natural disasters, individual related emergencies, weather, etc.
• Ensures that each of the departments within the division conform to all regulations and applicable federal, state, local and agency requirements.
• Ensures adequate supervision and services are provided based on the needs of the individuals served for the respective programs within the division, if applicable.
• Reports all possible violations of individuals’ rights promptly and ensures the proper and timely completion of all incident reports in accordance with New York State regulations and Agency policy.
• Cultivates a work environment that promotes the development of individualized…