Senior Manager Human Resources

Four Leaf's ultimate goal is to provide the best-in-class member and employee experience, and it all begins with two things: hiring incredible people and giving them a great place to work.

What You’ll Do

The Senior Manager, Human Resources serves as a key HR leader, providing leadership for the HR Specialist, Employee Relations, and Employee Experience functions. The role oversees employee relations, ADA accommodations, HR compliance, policy governance, and employee experience, ensuring consistent and scalable practices across a multi-state remote and hybrid workforce. Partnering closely with Benefits, Payroll, Compensation, and Talent Acquisition leaders, as well as Risk, First Line of Defense, Legal, and Accounting, the Senior Manager drives alignment across people programs, mitigates risk, supports operational excellence, and advances business objectives and company culture.

Core Contributions

• Provide strategic guidance and support to managers and employees on a broad range of HR matters.
• Partner closely with Benefits, Payroll, Compensation, and Talent Acquisition leaders to ensure alignment of HR processes, programs, and communications.
• Partner with Learning & Development and Organizational Development teams to align performance management, onboarding, leadership development, workforce capabilities, and training initiatives; identify performance trends and recommend enhancements to programs, content, and management training to address organizational needs and improve employee effectiveness.
• Support and lead HR projects; represent HR to ensure alignment between organizational priorities and HR operational capabilities.
• Support the execution of HR strategy consistent with organizational objectives.
• Ensure internal processes and procedures are documented for cross-training, back-up coverage and business continuity.
• Assist with change management efforts to ensure smooth adoption of new programs and policies.
• Provide leadership, coaching, and development to HR team. Establish clear performance expectations, support professional development, and foster a culture of accountability and service excellence.
• Employee Relations
  • Oversee and support the Employee Relations Program, ensuring consistent, fair, and timely case management.
  • Provide high‑level guidance on complex employee relations matters; partner with Legal and HR leadership to assess risk and support investigations.
  • Serve as an escalation point for sensitive employee concerns, ensuring issues are addressed with fairness, discretion, and a focus on employee experience.
  • Lead and resolve complex employee relations matters, including investigations, conflict resolution, and policy interpretation.
  • Coach leaders to ensure fair, consistent, and culturally aligned decision‑making, partnering with L&D to develop, deliver, and reinforce training programs that build manager capability and support consistent application of HR policies and practices.
  • Identify trends and recommend proactive solutions to improve employee experience and reduce risk.
  • In collaboration with Benefits, manage the full interactive process for ADA and other accommodation requests, and return‑to‑work, oversight. Partner with employees, managers, and Legal to ensure timely, compliant, and empathetic outcomes. Maintain documentation and ensure adherence to federal and state requirements.
• Employee Experience
  • Oversee HR's involvement in company‑wide engagement initiatives and events, ensuring alignment with business objectives, cultural priorities, and organizational values. Lead the development and execution of programs that strengthen culture, recognition, and employee connection.
  • Serve as a strategic partner to leaders by identifying opportunities to enhance employee experience through…