Manager AI Operations

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Are you looking to Optimize your life? Start your exciting path to a rewarding career today!

We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore – it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected.

We owe our success to our amazing product, commitment to our people and the connections we make in every community.

If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you!

We are Optimum!



Job Summary

We are seeking a highly experienced and innovative Manager, AIOps to lead the design, implementation, and continuous improvement of AI-driven operations platform across our telecommunications infrastructure. The ideal candidate will have a strong background in Telecom or Technology with proven expertise in Automation, Network Operations, IT systems, and Low Code/No Code platforms. This role plays a critical part in driving operational efficiency, reducing incidents, increasing automation, and enhancing customer experience through intelligent operations.

Responsibilities

• Lead the AIOps Strategy:
  Develop and execute the AIOps roadmap in alignment with the company’s automation and digital transformation goals.
• Deploy and own a new AIOps Platform in the Optimum environment, fully integrate it per network, architecture, and security standards, develop use cases and work with stakeholders and partners to implement them. Work with NOC and internal stakeholders to drive significant improvements in alarm correlation, mean time to know and other key performance metrics.
• Automation & Optimization:
  Design and deploy AI/ML-based solutions to automate operational workflows in Network and IT environments.
• Cross-Functional Leadership:
  Collaborate with Network Engineering, IT, Dev Ops, and Service Assurance teams to identify operational pain points and implement proactive solutions.
• Low Code/No Code Platforms:
  Leverage LCNC platforms to enable rapid solution development and empower non-technical teams to automate processes.
• Incident Management:
  Drive intelligent alerting, root cause analysis, and self-healing mechanisms to reduce MTTR (Mean Time to Repair) and incident volumes.
• Performance Monitoring:
  Integrate monitoring tools and AI engines to provide real-time visibility and predictive analytics for network and IT systems.
• Vendor & Tool Selection:
  Evaluate, select, and manage tools and vendors for AIOps implementations and automation initiatives.
• Team Development:
  Manage and Mentor a team of engineers and developers, fostering a culture of innovation, accountability, and continuous learning.

• Experience:
  
  Minimum 10 years in Telecommunications or Technology industry with a strong focus on Operations, Automation, and Network/IT systems.
• Education:
  
  Bachelor’s or Master’s degree in Computer Science, Engineering, Telecommunications, or a related field.
• Technical
  
  Skills:
• Deep understanding of network infrastructure, cloud platforms, and ITSM tools
• Strong experience with AIOps platforms and AI/ML integration in Ops environments
• Familiarity with Low Code/No Code development environments such as Service Now, Power Platform, Appian, etc.
• Hands-on experience with scripting and automation tools (Python, Ansible, etc.) is a plus
• Leadership
  
  Skills:
  
  Proven ability to lead cross-functional teams, manage projects, and communicate effectively with stakeholders at all levels.
• Certifications (Preferred): ITIL, AI/ML certifications, Dev Ops or related credentials.