Lead & Problem Management: RCA Expert
Listed on 2026-10-18
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Management
Change Management
Optimum seeks a Lead Change Management professional to own Problem Management for a defined service area. You will lead complex RCA investigations, drive remediation, and supervise the RCA-to-Change process, while mentoring L1-L3 analysts and guiding standards.
You will define metrics, push for root-cause-driven changes, and shape the automation roadmap with a focus on risk reduction. The role emphasizes influencing without authority, coordinating with Change Management and engineering/AI teams,
The Lead Change & Problem Management: RCA Expert role at Optimum is now open for applications in Bethpage, NY, United States.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
Learn more about the Lead Change & Problem Management: RCA Expert role in the description above.
We appreciate your interest in this position.
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