Cash Management Specialist

Base pay range

$33,482.00/yr - $55,007.00/yr

The Cash Management team supports customers and internal groups in processing and reconciliation of customer cash payments. Welcome to Optimum, a leader in connectivity. We empower lives, fuel businesses, and drive innovation by providing reliable, high‑speed connectivity solutions that keep the world connected. If you are resourceful, collaborative, team‑oriented, and passionate about delivering consistent excellence, Optimum is the company for you.

• Evaluate, research and resolve customer payment processing issues via on‑line web tools and data provided from reports.
• Maintain customer payment options, including reporting billing & processing system issues that hinder database performance.
• Coordinate adjustments and payment applications of customer accounts consistent with department standards and procedures.
• Process manual local area payments, bulk management invoicing, lockbox exceptions, and credit cards.
• Prepare daily transmittal forms, deposit slips, and pick‑up logs for deposit preparation.
• Balance lockbox deposits and follow department processes to address discrepancies.
• Manage internal mailboxes, phone calls, faxes and subscriber inquiries, ensuring issues are resolved within compliance.
• Provide customer service billing support, explaining statements, processing payments for service, and issuing credits and debits.

• High School Diploma or equivalent required.
• Experience in banking or telecommunications, including billing and order processing, preferred.
• Working knowledge of Windows‑based software (Microsoft Word, Excel, Access).
• Demonstrated analytical and mathematical proficiency.
• Demonstrated problem‑solving proficiency in resolving customer issues.
• Ability to work flexible hours, including evenings, weekends, holidays, and overtime as required.

All job descriptions and required skills, qualifications, and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company’s discretion based on business necessity.

We are an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.

The Company collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA‑compliant background screening, human resource administration and compliance with federal, state, and local law.

Applicants for employment with The Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.

Pay is competitive and based on a number of job‑related factors, including skills and experience. The starting pay rate/range at time of hire for this position in the posted location is $33,482.00 - $55,007.00 / year. The rate/range provided herein is the anticipated pay at the time of hire, and does not reflect future job opportunity.

Applicants must be authorized to work for any employer in the U.S. Please note that at this time, we do not provide visa sponsorship for employment.