Patient Care Coordinator & Reception Administrator

Location:Envision Clinics, 8aWednesday Market, Beverley, East Yorkshire, HU170DG
.

Job Type:Full-time, Permanent

Hours:40 hours perweek

Salary:£13.00 per hour

Be the faceof Envision Clinics

Envision Clinics isa modern private healthcare clinic specialising in Ophthalmology and Aesthetics. We are committed to delivering exceptional clinical carealongside an outstandingpatient experience inawelcoming, professional environment.

We are looking for an enthusiastic, organised and personable

Patient Care Coordinator& Reception Administrator to join ourteam in Beverley. This is muchmore than areception role—you'llbe at theheart of the patient journey, ensuringevery patient receivesfirst-class servicefrom their initialenquiry through totheir appointment andfollow-up care.

If you enjoy working with people,thrive inafat-paced environment and take pridein delivering exceptional customer service, we'dlove to hearfrom you.

As the firstpoint of contactforour patients, you'llplay a vitalrole in creatinga positive firstimpression of Envision Clinics. You'llmanage appointments, coordinate patient journeys, support our clinicians andhelp ensure thesmooth day-to-day running ofthe clinic.

Working closely with our clinical team, you'll providea friendly, efficient and professional service while maintaining the highest standards oforganisation,confidentiality and patient care.

• Welcome patients and visitors with awarm, friendly and professional approach.
• Answer telephone calls, emails and onlineenquiries promptly and professionally.
• Coordinateappointments across Ophthalmologyand Aesthetics clinics.
• Manage clinician diariesand help optimiseclinic schedules.
• Guide patients through their journey from initial enquiry to treatment and follow-up.
• Track new patientenquiries and ensure timely follow-up.
• Process payments and maintain accurate financial records where required.
• Maintain accurate patient records in linewith confidentiality anddata protection requirements.
• Provide administrative and secretarial support toconsultants and clinicians.
• Liaise with patientsregarding appointments,procedures, investigations and aftercare.
• Coordinate communication between patients, clinicians and the widerteam.
• Assist with general office administration andensure reception areasremainwelcoming and organised.
• Contribute to the efficient day-to-day operation ofthe clinic while delivering an exceptional patient experience.

We're looking for someone who:

• Has previous experience in a receptionist, administrative, customerserviceor patient-facing role.
• Is friendly, professional and confident communicating with a widerange of people.
• Has excellent organisational skills with strong attention to detail.
• Can prioritise multiple tasks and remain calm in abusy environment.
• Is confident using
  
  Microsoft Office and learning new software systems.
• Is proactive,reliable and ableto work independentlyas well aspart of ateam.
• Has excellent written and verbal communication skills.
• Is passionate about delivering outstandingcustomerservice.

• Previous experience inprivate healthcare, medical practice, ophthalmology, optometry, dentistry oraesthetics.
• Medical secretary or healthcare administrationexperience.
• Experience using appointmentbooking systems orpatient management software.

• £13.00 per hour(£27,040 per yearbased on a40-hour week).
• Full-time, permanentposition.
• A supportive, friendly and professional working environment.
• Opportunity to joina growing andambitiousprivate healthcare clinic.
• A varied andrewarding role withgenuine responsibility.
• Opportunities for professional development and career progression.
• Workplace pension.
• Paid annual leave.