Customer Intake & Administrative Coordinator

SERVPRO of Beverly Hills is NOW HIRING a Customer Intake & Administrative Coordinator

Location: Beverly Hills, CA (In-Office)

Job Type: Full-Time

Pay Rate: $25.00 / hour

When property disasters strike, our customers need a calm, empathetic voice and an organized guide to help them navigate the recovery process. At SERVPRO of Beverly Hills, we are looking for a helpful, customer-focused, and exceptionally organized Customer Intake & Administrative Coordinator to join our team.

As the primary point of contact for new loss calls, you set the standard for customer care and keep our operations running seamlessly. If you excel at multitasking, love solving problems, and are looking for a place where your dedication is recognized with room to grow, we want to hear from you!

• Competitive Compensation: $25.00/hour with reliable, weekly pay.
• Comprehensive Benefits Package: Medical, Dental, Vision, and Life Insurance.
• Paid Time Off: Generous PTO and Paid Sick Leave to support work-life balance.
• Supportive, Growth-Oriented Culture: We invest in your professional development and love promoting talent from within.
• Meaningful Impact: You aren't just answering phones, you are helping stress-free recovery begin for homeowners and local business owners in their time of need.
• Collaborative Environment: Work closely with our leadership, project managers, and operations teams in a dynamic office environment.

• Deliver Warm, Compassionate Customer Service: Act as the primary point of contact for incoming loss calls, referrals, and service requests. Reassure customers and set clear, comforting expectations regarding next steps and schedules.
• Job Setup & System Entry: Accurately collect and log loss details (property owner details, insurance claim information, loss type/location).
• Prioritize & Route: Classify incoming opportunities (insurance claims, commercial, program work, or self-pay) to ensure emergency work is dispatched without delay.
• Keep Operations Moving: Warm-transfer incoming calls to team members, share daily intake summaries with operations leadership, and prevent administrative bottlenecks.
• Office & Team Support: Assist leadership with weekly office tasks and administrative coordination as needed.

• A Heart for Helping: Genuine empathy, an excellent phone demeanor, and a passionate "how can I assist?" attitude.
• Unmatched Attention to Detail: Outstanding organizational habits; you take pride in flawless data entry and never let details slip through the cracks.
• Technical
  
  Skills:
  
  Proficient in Microsoft Office 365, Teams, Outlook, and modern workplace technology platforms.
• Fast-Paced Prioritization: Ability to multitask, manage call volume, and stay composed under pressure.

• Required: Prior office administration, customer service, and phone handling experience.
• Preferred: Experience in restoration, construction, or insurance claim environments is a plus!

SERVPRO of Beverly Hills is an Equal Opportunity Employer.