Medical Assistant - Beverly Hills - Specialty Behavioral Health Clinic

Medical Assistant - Beverly Hills - Specialty Behavioral Health Clinic

Located in the heart of Beverly Hills, CA, Serenity AG partners with an innovative mental health practice meticulously designed down to every detail to deliver the most amazing patient experience possible. The clinic specializes in treating treatment‑resistant depression. Everything we do is driven by our desire to offer the best in care and experience for our patients. Our top‑tier providers are the best in their field, our facility is designed for unparalleled comfort in every aspect, and our Patient Advocate team is simply unmatched anywhere.

Every patient has a personal Patient Advocate that will assist in every detail from scheduling, transportation, in‑clinic amenities, and handle 100% of all paperwork related to insurance. Our patients have the luxury of focusing on their healing while we do the utmost to handle every other detail for them.

We are seeking a dynamic and experienced Medical Assistant to help deliver on our vision of redefining what it means to be a patient‑centered practice. We want a candidate who has experience working in a medical office and interacting with patients, presents professionally, and has excellent communication. This role requires computer skills, a tremendous attention to detail, and an energetic, friendly, organized, reliable, customer‑service oriented personality.

The role will include a wide range of in‑clinic administrative duties, patient interactions, and medical staff support, as well as one‑on‑one work with a physician.

• Assist with in‑person medical treatments.
• Seamlessly work alongside the clinical team to provide personalized care and ensure each patient feels like the only patient we serve.
• Utilize necessary clinical skills to check vitals, perform testing, and assist in medical procedures.
• Room patients, including pushing any patient in a wheelchair when applicable and necessary.
• Prepare patient rooms between patients and maintain a tidy, organized office space.
• Assist in managing day‑to‑day operations of the clinic to ensure exceptional experiences for patients and provider staff.
• Provide seamless arrival/departure experience for all patients, from profile check to individualized safety requirements.
• Create an atmosphere that allows both patients and the managing physician to have the best experience possible.
• May assist with opening and secure closing of the clinic, communications, scheduling, coordinating patient care, intakes, collecting payments/copays, inventory management, and related duties.
• Identify gaps in patient service or office flow and suggest improvements.
• Answer patient calls, emails, and voicemails.
• Assist the authorization team in verifying insurance eligibility and benefits.
• Manage inventory of clinical supplies.
• Handle administrative errands such as post office trips, office supply pickups, and mail deliveries.
• Handle scanning and filing of paperwork.

• Exceptional emotional intelligence with a high degree of empathy.
• Excellent personal presentation and interpersonal skills.
• Enjoys solving problems and presenting solutions to leadership.
• Possesses a startup mentality and can function in a fast‑paced environment.
• Flexibility to changes in circumstances.
• Self‑starter, proactive and organized.
• Effective work ethic in a collaborative environment.
• Customer‑service orientation with ability to adapt to different individuals.
• Exceptional organizational skills, attention to detail, and multitasking ability.
• Able to sit, stand, and walk up to 8 hours, lifting up to 20lbs.
• Proficiency with Google Workspace, Chromebooks, Mac Books, and mobile apps.
• Strong communication skills for telephone and in‑person interactions with the physician.
• College degree in healthcare or business administration is a plus.

• Part‑time or Full‑time.
• Paid holidays, vacation, and sick time.
• Medical, Dental, Vision Insurance (full‑time only).
• 401K retirement savings plan with 6% match.
• Employee Assistance Program.
• Short‑Term and Long‑Term Disability insurance.
• Life Insurance.
• Growth & Development opportunities.