Creative Expert

Reference

The Beverly Hills Hotel

Rooms - Guest Relations

Creative Expert

Permanent

Full time

We care about your career and are known for having the absolute best people in the industry. When you join us as a Creative Expert you start a unique opportunity to become celebrated as the very best in your field. You’ll learn not only from your fellow Legends, but also through our award‑winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

• Complimentary stays with breakfast included in all 10 Dorchester Collection hotels – stay once a year at each hotel! (subject to availability & seniority terms)
• 50% off at bars and restaurants within all of our Dorchester Collection hotels
• World‑class development opportunities (Service Excellence Training, Diversity Equity Inclusion & Belonging Trainings, Monthly Lunch & Learns)
• Social events throughout the year, including Quarterly Employee Appreciation Day events, Quarterly Employee Awards, Annual End of Year Gala
• Free Meals on Duty OR Workday Lunches in the form of a prepaid contactless card
• Exclusive access to a discount platform featuring 1000s of retailers
• As a Creative Expert at The Beverly Hills Hotel, your compensation will be $28.00 per hour.

• Our Creative Experts are responsible for contacting guests and/or travel agents prior to arrival within 48 hours of booking and maintaining communication until arrival. They coordinate any pre‑arrival requests and create itineraries in collaboration with the concierge & guest relations coordinators during their day. This will include owning the elevation of creative amenities & gifts inventory to ensure our guests receive nothing but the best experience.
• Sometimes our guests have special requests involving seeking and capturing institutional knowledge about our guests and inputting it into NEXUS. The Creative Experts also assist in creation of the bespoke recognition stories and even special occasions. Most of these requests are fulfilled by our Creative Experts, Curators, and Creative Managers.
• Our hotels are truly luxury hotels. This requires preventing and correcting the imperfections and blemishes that tend to come up. Our Creative Experts are relied upon to report these and work with several other positions to correct.
• Communication is what keeps our departments running perfectly. Our Creative Experts must communicate with other departments and the extended hotel team to ensure alignment remains.

• You’ll bring your unique personality and passion to the role and the team.
• All of our employees are ambassadors of our Vision, Values and culture. Our Creative Experts do this with all they do.
• English is the primary language used in our hotel. Our Creative Experts must feel comfortable communicating in this language.
• Attention to detail is critical for this role.
• We pride ourselves on nurturing an environment where Working Together is a must. Our Creative Experts are our biggest champions of this.
• Our hotels operate nonstop, which requires flexibility from everyone on the team.

USA

9641 Sunset Blvd 90210 Beverly Hills

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. We are an equal opportunity employer with a commitment to diversity.

The employer will make reasonable accommodations in compliance with the Americans with Disability Act.