Part-Time In Room Dining Order Taker

• Complimentary stays with breakfast included in all of our Dorchester Collection hotels – stay once a year at each hotel!(subject to availability and seniority terms)
• 50% off at bars and restaurants within all of our Dorchester Collection hotels
• World class development opportunities (Service Excellence Training, Diversity Equity Inclusion & Belonging Trainings, Monthly Lunch & Learns)
• Social events throughout the year, including Quarterly Employee Appreciation Day events, Quarterly Employee Awards, Annual End of Year Gala
• Free Meals on Duty
• Exclusive Access to a discount platform featuring 1000s of retailers

As a Part-Time Order Taker at The Beverly Hills Hotel, your compensation will be $32.54 per hour.

A day in the life of our In Room Dining Order Taker… it demands high levels of energy in order to keep up. They need consistency even though the days are never alike; and creativity to tackle daily adventures. Listing all of the tasks that our Order Takers accomplish would be lengthy but the list below is essential to know.

• Our Order Taker is responsible for overseeing daily room service operations during their day. This will include recognizing all In-House and notable guests and taking the lead on organizing all guest room amenities. Day to day duties would include coordination with GRC leaders and team members, creative team and Room service leaders to deliver on brand guest experiences.
• Oversight of room set up as it relates to amenities, food & beverage set ups and mini bar arrangements.
• Dedicated Nexus Champion for room service leaders and team members.
• Daily focus on building and strengthening relationships with our guests, prioritizing guests requests and assigning work as needed, all to ensure our guests receive nothing but the best experience.
• Order takers work hands-on with the culinary and stewarding teams while communicating requests and concerns to drive problem solving and resolution.
• In Room Dining Order Taker is responsible for taking guest orders and should have good knowledge ofroom service menu's and other F&B outlet menus.
• Order Takers ensure correct posting in POS system for communication to the service and kitchen department.
• Sometimes our guests have special requests involving dietary and/or allergy restrictions. Our Order Takers offer suggestions of ways to improve guests’ experiences through new food offerings or even create special order requests.
• Our hotels are truly luxury hotels. This requires preventing and correcting the imperfections and blemishes that tend to come up. Our Order Taker are relied upon to report these and work with several other positions to correct.
• Communication is what keeps our departments running perfectly. Our Order Taker must communicate with other departments and extended hotel team in order to ensure the alignment remains.

The items shared are essential. However, to ensure consistency, our In Room Dining Order Taker are provided with specifics on how we care for their department and our hotel. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit;

use hands to finger, handle or feel objects, tools or controls; and talk or hear.

Frequent use of computer keyboard, computer mouse, and telephones. The employee must regularly lift and/or move up to 25 pounds. Due to the nature of the hospitality industry, employees are required to work varying schedules, including holidays, to accommodate the business and demands of the hotel.

All of our employees are ambassadors of our Vision, Values and culture. Our Order Takers do…