Front Desk Supervisor

Greet guests upon arrival and provide a warm, welcoming check-in experience.

Efficiently check in guests by verifying their reservation details, processing payments, and assigning rooms.

Handle guest check-outs, ensuring all charges are accurately posted and that guests depart with a positive impression.

Respond promptly and professionally to guest inquiries, requests, and complaints.

Resolve any issues or concerns that guests may have during their stay, ensuring they are satisfied with the resolution.

Provide information on hotel services, local attractions, and dining options, andassistguests with special requests.

Supervise and lead a team of Front Desk Agents, ensuring they meet or exceed service expectations.

Schedule shifts,monitor attendance, and ensure adequate staffing levels to meet operational needs.

Train and mentor new Front Desk Agents, providing guidance and support to develop their skills and ensure adherence to hotel policies and procedures.

Lead by example,demonstrating excellent customer service, attention to detail, and professionalism.

Maintain team motivation and morale by fostering a positive work environment.

Oversee the smooth operation of the Front Desk, ensuring that all guest inquiries, reservations, and requests are handled efficiently and accurately.

Monitor and manage room availability and ensure that all guest needs are met according to the hotel’s standards.

Conduct regular quality checks to ensure that all Front Desk procedures are being followed properly.

Must be flexible to support all shifts, including evenings, weekends, holidays, and occasional overnight coverage based on business needs

Ensure that guest information is accurately entered into the reservationsystemand billing is correct.

Handle financial transactions such as cash handling, credit card verification, and posting charges accurately.

Prepare reports on daily operations, occupancy, revenue, and guest satisfaction metrics, providing feedback to management for continuous improvement.

Ensure the safety and security of guests, team members, and hotel property at all times.

Adhere to all hotel policies and procedures related to emergency protocols, health, and safety guidelines.

Ensure that Front Desk supplies, such as registration forms, key cards, brochures, and office equipment, are adequately stocked and organized.

Perform inventory checks as needed and coordinate ordering of supplies.

High School Diploma or equivalent required.

A degree in Hospitality Management or a related field is a plus.

Previous experience as a Front Desk Agent in a hotel environment is required.

Minimum of 1–2 years of supervisory experience in the hospitality or customer service industry.

Experience with hotel reservation systems (e.g.,InforHMS,Alice, or similar).

Strong communication skills, both written and verbal.

Exceptional interpersonal skills with the ability to remain calm and professional under pressure.

Ability to multitask and prioritize effectively in a fast-paced environment.

Strong attention to detail and organizational skills.

Ability to sit or stand for extended periods of time.

Ability to occasionally lift or move up to 20 pounds.

Frequent use of hands, fingers, and wrists for typing, handling check-in materials, andoperatingthe phone or computer systems.

At Proper, we build experiences that move people — and that begins with the team behind them. As a best-in-class…