Director + Culture

Location:

L'Ermitage Beverly Hills, 9291 Burton Way, Beverly Hills, CA 90210, USA.

L’Ermitage Beverly Hills is seeking an experienced, hands‑on Director of People & Culture to lead all Human Resources operations for our elegant, luxury hotel. This role is responsible for shaping the employee experience—overseeing talent acquisition, onboarding, employee relations, payroll, benefits, compliance, and culture—while serving as a trusted advisor to the General Manager and leadership team.

The Director of People & Culture plays a visible, service‑oriented leadership role, ensuring people practices reflect L’Ermitage’s five‑star, five‑diamond, two‑Michelin Key service standards, values, and commitment to excellence.

• Lead full‑cycle recruitment across all departments, including job postings, sourcing, interviews, and hiring compliance.
• Build strong candidate pipelines and partner closely with department leaders on selection decisions.
• Oversee onboarding, offer letters, background checks, I‑9/E‑Verify, payroll setup, and benefits enrollment.
• Lead new hire orientations to deliver a welcoming and compliant first impression.

• Direct learning and development initiatives, including administration of the Typsy platform.
• Partner with leaders to create training pathways that support service excellence and career growth.
• Champion employee engagement, recognition, and retention initiatives.
• Drive participation in engagement surveys and support leaders in developing action plans.

• Oversee payroll administration in partnership with accounting and corporate payroll teams.
• Ensure accuracy of timekeeping, job codes, rates, and payroll approvals.
• Manage benefits administration, open enrollment, audits, and eligibility tracking.
• Serve as escalation point for wage verifications, unemployment claims, garnishments, and audits.

• Serve as senior advisor on employee relations, performance management, coaching, and corrective action.
• Lead investigations and ensure fair, consistent application of company policies.
• Ensure compliance with all federal, state, and local labor laws and posting requirements.
• Oversee mandatory training, including anti‑harassment and workplace safety programs.
• Maintain personnel files in compliance with record retention requirements.

• Partner closely with the General Manager and leadership team on workforce planning and labor strategy.
• Develop and standardize People & Culture SOPs and best practices.
• Provide guidance on labor cost management, succession planning, and leadership development.
• Participate in leadership meetings and corporate People & Culture forums.

• 5+ years of progressive Human Resources leadership experience, preferably in luxury hospitality.
• Strong working knowledge of HRIS, payroll systems, and California labor regulations.
• Proven ability to lead with discretion, integrity, and sound judgment.
• Exceptional communication, organizational, and relationship‑building skills.

L’Ermitage Beverly Hills is an Equal Opportunity Employer committed to fostering an inclusive, respectful, and high‑performing workplace.

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Salary Range $140‑160k