IT Support Specialist

Job Summary

Live Nation Entertainment is the world’s leading live entertainment company, comprising global leaders:
Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Live Nation markets and sells more than 50,000 events annually for thousands of artists in over 40 countries, connecting millions of fans to live experiences.

• Manage the ticketing queue and allocate tickets appropriately to the team.
• Assist management in the interview process for new candidates.
• Provide high‑urgency support to all end users at the Hollywood office, handling walk‑ups and emergencies.
• Install, configure, and upgrade operating systems and software for business applications.
• Assemble and configure computers, monitors, network infrastructure, printers, scanners, and related hardware.
• Pull cables, rewire, and direct rewiring for new installations and office reconfiguration.
• Troubleshoot computer system and local file server issues, including hardware, software, email, network, and peripheral equipment problems.
• Act as an advanced technical resource to resolve user problems, manage a centralized help desk, and engage third‑party providers when necessary.
• Make hardware and software acquisition recommendations and help users assess needs.
• Provide instruction on standard business and administrative software, including word processing, spreadsheets, and database management.
• Ensure timely resolution of equipment issues through thorough troubleshooting and proper escalation.
• Carry out equipment installations at multiple office locations, following established procedures.
• Assist with network setup and configuration, including routers, switches, analog modems, and wireless access control devices.
• Perform Active Directory & Exchange messaging tasks using management consoles.
• Manage and complete IT projects individually or as part of a team under management direction.
• Provide executive‑level support.

• BS in computer science or an equivalent field, or 5 years of relevant experience.
• Extensive Windows knowledge; MAC OS and iOS experience highly preferred.
• Progressive technical experience within an MIS team or department.
• Excellent interpersonal skills and experience supporting executive‑level customers.
• Experience with Parallels, Windows XP/7/2010/2013, Outlook for Mac, and Microsoft Office 2011/2016.
• Strong knowledge of Active Directory, Windows Server, AD Domains, and Exchange Management.
• Valid driver’s license and good driving record; ability to travel to local offices.
• Experience with mobile technologies, iOS, Android, and desktop hardware (PCs, printers, etc.).
• Network and telephony knowledge (Cisco VOIP, Cisco Call Manager).
• Strong problem‑solving skills, ability to work independently, and prioritize multiple tasks.
• Capacity to lift and carry objects up to 40 pounds; good vision, hearing, and speech for effective communication.

• Medical, vision, dental, and mental health benefits with a health care concierge and flexible or health savings accounts.
• Free concert tickets, generous paid time off including holidays, sick time, and personal days.
• 401(k) program with company match and stock reimbursement program.
• Family support:
  New parent programs, caregiver leave, baby bonuses, fertility, adoption, and surrogacy support.
• Career development:
  School of Live tuition reimbursement and student loan repayment.
• Volunteer time off and crowdfunding match.

Live Nation strongly supports equal employment opportunity for all applicants. We welcome qualified candidates of all ages, ancestries, colors, religions, genders, sexual orientations, disabilities, and other protected classes. We will consider applicants with criminal histories in accordance with local and federal laws and provide reasonable accommodations for disabilities and religious practices. Applications are subject to the Los Angeles Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act.