Desktop Support Technician

Description

• Excellent interpersonal and communication skills. Ability to read customers and make judgment calls
• Humble, customer service-oriented
• Passion for new technology
• Heavy use of OKTA Admin to assist end users with various issues (Add to Groups).
• Experience with Cloud, SAAS Applications, SSO, Apple MAC OS, Windows, wireless technology, video conferencing, email systems, and remote support tools
• Knowledge of cyber security best practices

• Provide onsite and remote support to end users, as well as solve escalations sent from Service-Desk.
• Resolve priority technology issues in person with a focus on customer service
• Aid in the adoption of new technology through strategic promotional events
• Represent professionally in all interactions
• Identify opportunities to enhance client experience and ensure satisfaction
• Assist with all Studio Ops IT related support for POS and Register machines.
• Asset Management of Employee returned equipment as well as tracking the current status.
• Provide status updates to Management

• Plan and prioritize daily activities
• Process walk-up service requests and document in tickets
• Resolve Tier 2 (Service Desk) escalated tickets. Monitor and manage ticket queue using Service Now (SNOW)
• Create documentation for staff for training purposes.
• Process and inventory all Hardware Requests for New-Hire’s and current Staff.
• Manage multiple projects and priorities
• Communicate positively with co-workers
• Increase technical proficiency through hands-on experience and training
• Meet service performance goals
• Oversee and manage escalations from HELP Bar

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Must be able to lift 50lbs, lofts of walking all over the studio lot, driving golf carts.

• Active role for a typical desktop support position.

Intermediate Level

This is a Contract position based out of Beverly Hills, CA.

The pay range for this position is $34.72 - $34.72/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Beverly Hills,CA.

This position is anticipated to close on Sep 25, 2026.

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive…