IT​/Helpdesk Specialist

GEARYS Beverly Hills, voted one of Los Angeles Business Journal's Best Places to Work 2026 has an exciting opportunity for an IT/Help Desk Specialist at our Beverly Hills location.

The ideal candidate to has 1-3 years of experience. Come join the best team in Luxury Retail with growth opportunities and excellent benefits!

• Provide technical support for all levels of staff and end-users.
• Interact with users via phone, email, and chat to resolve issues efficiently.
• Deliver excellent customer service through effective communication & troubleshooting.
• Provide end-user technical support, including troubleshooting and administration of desktops, laptops, mobile devices, printers, peripherals, and telephony
• Work within a centralized ticketing system to respond to users and document resolutions.
• Collaborate with employees, consultants, and vendors to maintain standards and functionality
• Utilize third party/partner technical resources to solve problems where necessary.
• Coordinate preparation and installation of new computing equipment and upgrade/repair existing equipment
• Assist with IT projects and tasks as assigned by the IT Manager
• Maintain hardware and software inventory.

• 2+ years of experience providing IT support to all levels of end-users.
• Ability to work effectively, both individually and as part of a team.
• Critical thinker and problem-solver with strong organizational skills
• Excellent time management skills and ability to prioritize tasks
• Self-starter, energetic, and meticulous attention to detail
• Superior communication, documentation, and customer service skills.
• General competencies in M365 applications including Word, Excel, and Outlook.
• Functional understanding of network infrastructure: routers, switches, and firewalls.
• Basic understanding of Windows Servers, including Active Directory
• Knowledge of VOIP, RMM, EDR and MDR systems will be considered a plus.
• Previous experience with POS in Retail preferred

This is an hourly, full-time role paying between $25-$30 per hour, depending on experience. We offer a robust benefits program and award-winning company culture.