Director of Operations

DNAM Brands is a family-owned and operated company that owns and licenses a portfolio of globally recognized fashion and lifestyle brands, including Von Dutch, Ed Hardy, Valentino Orlandi, Allbirds, Badgley Mischka, and more.

As we continue to scale our wholesale, direct-to-consumer, and global distribution business, we are seeking an experienced

Director of Operations to lead and optimize our end-to-end operational infrastructure.

This executive leadership role is responsible for overseeing logistics, fulfillment, inventory flow, third-party warehouse operations, customer experience, ecommerce operations, and cross-functional execution. Reporting directly to executive leadership, the Director of Operations will build scalable operational processes, lead strategic initiatives, and ensure flawless execution across product launches, wholesale fulfillment, e-commerce operations, and international supply chain management.

The ideal candidate is a strategic leader who enjoys solving complex operational challenges, building high-performing teams, and creating scalable processes that support rapid business growth.

• Lead the company's day-to-day operational strategy across e-commerce, wholesale, warehouse, logistics, inventory, and fulfillment
• Partner closely with Executive Leadership, Production, Planning, Sales, E-commerce, Marketing, Customer Experience, and Finance to ensure operational alignment across all business functions
• Own operational execution across all sales channels, including:
  • Shopify Plus
  • Tik Tok Shop
  • Wholesale
  • Marketplace & Future Commerce Channels
• Lead weekly operational meetings, launch readiness meetings, and executive business reviews
• Develop project plans, timelines, dashboards, and presentations to communicate operational performance and strategic initiatives
• Create contingency plans to mitigate operational risks, supply chain disruptions, and inventory challenges

• Oversee domestic and international logistics from manufacturing partners through final warehouse delivery
• Manage relationships with freight forwarders, customs brokers, parcel carriers, and transportation providers
• Coordinate inbound ocean and air shipments while monitoring delivery timelines and transportation costs
• Track freight expenses, landed costs, duties, and shipping performance by purchase order
• Ensure all import documentation, commercial invoices, packing lists, and customs documentation are accurate and compliant
• Collaborate closely with Production and Planning teams to ensure inventory arrives on schedule for launches and customer commitments

• Lead relationships with internal warehouse teams and third-party logistics (3PL) providers
• Ensure accurate receiving, inventory management, order fulfillment, and shipping performance
• Monitor warehouse productivity, order accuracy, shipping SLAs, and operational KPIs
• Review warehouse capacity planning to support business growth and seasonal demand
• Oversee warehouse supply management, packaging materials, and operational readiness
• Review fulfillment performance and implement continuous process improvements

• Partner closely with the E-commerce team to ensure operational excellence across all digital channels
• Support product launches, promotional campaigns, inventory synchronization, and order fulfillment
• Oversee operational execution for:
  • Shopify Plus
  • Tik Tok Shop
  • Wholesale accounts
  • Pop-up events
  • Retail partnerships
• Ensure inventory accuracy across all sales channels
• Coordinate launch readiness with Marketing, Creative, Customer Service, and Warehouse Operations

• Partner with Customer Service leadership to improve the post-purchase customer experience
• Monitor fulfillment-related customer issues and implement operational improvements
• Oversee returns management, reverse logistics, and returns platform performance
• Analyze customer feedback to identify recurring operational issues and improve service levels
• Develop scalable processes that improve delivery accuracy, speed, and customer satisfaction

• Partner with Planning, Production, and Finance to forecast inventory needs and operational capacity
• Monitor inventory flow from factories through warehouse receipt and customer fulfillment
• Identify inventory risks and recommend operational solutions to support business objectives
• Improve inventory visibility…