Social Commerce Specialist​/Manager, TikTok Shop Ops

Social Commerce Specialist / Manager, Tik Tok Shop Ops

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This range is provided by Super Ordinary. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$70,000.00/yr - $90,000.00/yr

At Super Ordinary, we're the driving force behind the global success of today's most exciting consumer brands. We're not just an agency; we're a dynamic growth partner and marketplace expert, connecting brands like Disney, H&M, Laneige, Touchland, Glow Recipe, and Peter Thomas Roth with creators and consumers worldwide. Our team of e‑commerce and social commerce gurus empowers brands to build influence, scale their global sales channels, and forge meaningful connections.

We're at the forefront of the social commerce revolution, with a proven track record of explosive growth for brands on Tik Tok Shop and other innovative platforms. We harness the power of short video and live streaming to create engaging shopping experiences that seamlessly integrate e‑commerce and entertainment.

The Social Commerce Specialist / Manager is responsible for day‑to‑day execution across social commerce channels, working closely with the Brand Lead to drive brand growth. This role is intentionally flexible, allowing individuals to lean more analytical/operational or more creative and creator‑focused based on their strengths, while maintaining full ownership and accountability for execution.

This role may be leveled at the Specialist or Manager level depending on experience, scope, and demonstrated ownership.

• Execute Social Commerce Campaigns: Own day‑to‑day execution across the Tik Tok Shop backend, including campaign setup, shop management and monitoring, product setup, sampling workflows in‑system, content tracking, and GMV delivery.
• Drive Creator & Affiliate Operations: Manage creator outreach and communication, maintain ongoing creator relationships, and coordinate affiliate and paid collaboration programs from sourcing, briefing through posting.
• Analyze Performance & Optimize: Track key metrics (GMV, traffic, conversion, CTR, CTOR, content volume, etc.), conduct funnel analysis, and surface insights to improve performance.
• Support Brand Growth Initiatives: Execute assortment launches, promotions, pricing updates, and campaign registrations in close collaboration with the Brand Lead.
• Coordinate Cross‑Functionally: Work with ads, creative, operations, and external partners to ensure smooth execution and alignment across initiatives.
• Own Reporting & Documentation: Maintain accurate performance reporting, trackers, and internal documentation; support weekly and monthly reporting for internal teams and brand partners.
• Maintain Operational Excellence: Monitor inventory status, shop health, product listings, and campaign readiness; proactively flag risks or issues.
• Manage & Guide VAs: Oversee VA execution related to creator communication, sample management, data entry, and operational support; ensure accuracy and timeliness.

• Relevant
  
  Experience:
  
  1–3+ years of experience in social commerce, affiliate marketing, influencer marketing, e‑commerce operations, or digital marketing (level based on scope and ownership).
• Platform Familiarity: Hands‑on experience with Tik Tok Shop strongly preferred; experience with other platforms (Amazon, Shopify, DTC, marketplaces) is a plus.
• Strong Analytical
  
  Skills:
  
  Comfortable working with performance data, spreadsheets, and dashboards; able to translate data into actionable insights.
• Operational Rigor: Highly organized with strong attention to detail; able to manage multiple brands, campaigns, and timelines simultaneously.
• Creator Ecosystem Knowledge: Understanding of creator workflows, affiliate mechanics, and content‑driven commerce dynamics.
• Clear Communicator: Strong written and verbal communication skills; able to coordinate effectively with internal teams, creators, and brand partners.
• Execution‑Oriented Mindset: Proactive, resourceful, and comfortable operating in a fast‑paced, evolving environment.
• Growth Mentality: Willingness to learn across both analytical/operational…