Boutique Operations Associate Job Beverly Hills area,California USA,Retail

Buccellati is an Italian jewellery, high-jewellery and silversmithing Maison founded in 1919, admired in the world for its craftmanship and the uniqueness of its creations. Today, the Buccellati jewels stand out for their design and for the techniques used to create them, such as the hand-engraving technique, dating back to the goldsmithing traditions of the Italian “bottega” of the Renaissance times.

The Maison’s unrelenting desire to create objects of rare beauty has made Buccellati renowned in the world for a style that is distinct, inimitable and imbued with sophisticated Milanese heritage, at once glamourous and contemporary. The Maison has been part of the global luxury group Richemont since September 2019 and the Buccellati family is still present in the Company to perpetuate its style and unparalleled craftsmanship tradition.

Role Overview

The Boutique Assistant inspires each client’s journey through exceptional experiences, while achieving or exceeding client expectations. The Boutique Assistant is responsible for enhancing all aspects of boutique living resulting in optimal hospitality, seamless client experiences and a positive boutique environment. This role will report to the Operations Manager.

Responsibilities

Create exceptional client experiences
- Deliver an exceptional welcome to the client and ensure outstanding hospitality throughout their visit
- Utilize Maison storytelling and heritage to enhance the client experience
- Manage the flow of the boutique traffic to ensure that all clients are tended to in a timely manner
- Assist the commercial team with various activities to facilitate seamless client experiences including preparation, client entertainment, product presentation, and sales finalization (e.g. running product, gathering sales accessories, gift wrapping, beverage service, client data capture, farewell)
- Assist the commercial team with complimentary services including strap changes, bracelet sizing, steam cleaning, cord changes, etc.
- Assist the commercial and management teams with CRM related activities including, but not limited to, data entry, various report management, execution of client treatments, etc.
- Consistently reach and exceed all KPIs
Optimize the boutique environment
- Responsible for the general upkeep and appearance of the sales floor
- Assist in the merchandising and overall display maintenance of the boutique (e.g. maintain proper visual standards; product maintenance and understock organization, cleanliness)
- Partner with Operations Manager to manage boutique supply inventory including replenishment needs, order process, and optimal storage organization
- Partner with Operations Manager to ensure proper movement of product in/out of boutique including, but not limited to, shipments, transfers, consignments, and movement throughout the boutique while maintaining quality control and preventing stock losses
- Assist with inventory control processes (e.g. daily/weekly/monthly counts and stock movements) to ensure a successful annual inventory
- Assist with special projects as needed
Develop industry and Maison knowledge
- Develop understanding and knowledge of the Maison and products to convey Buccellati’s heritage and value
- Understand and comply with security and operational procedures (e.g. product handling, inventory control, transaction processing including payments, etc.)
- Remain current on all industry news and the local/global competition to effectively coordinate boutique business
- Share and collaborate best practices with boutique team members
Be a Maison Ambassador
- Uphold the Buccellati standards with ability to project an approachable and professional image in personal appearance, manner, and demeanor
- Contribute to a positive and productive boutique environment by…