Center Concierge - Soul Center YMCA

Position: Welcome Center Concierge - Soul Center YMCA )
NOW HIRING:
Member Services Team Member Soul Center YMCA – Beverly, MA(Beverly Athletic Club – Operated by the YMCA of the North Shore)
Are you an energetic, friendly, and social individual who thrives in a fast-paced environment? Join our team at the Soul Center YMCA, a unique wellness-focused facility featuring a welcoming atmosphere and a beautiful indoor saltwater pool!

We are seeking a motivated Member Services Team Member to join our Welcome Center team. In this role, you’ll be the first point of contact for members and guests—creating a positive, welcoming experience while helping individuals and families connect to everything the YMCA has to offer. What You’ll DoProvide excellent customer service to members, guests, and program participants both in person and over the phone

Welcome members with a friendly, engaging approach that supports member satisfaction and retention

Give tours to prospective members and promote YMCA memberships and programs

Build meaningful relationships and help members connect to programs that support their goals

Assist with membership updates, questions, and general inquiries

Address concerns professionally and escalate issues when needed

Follow YMCA policies and procedures related to member services

Monitor locker rooms as needed and respond to emergencies appropriately What We’re Looking For Strong communication and interpersonal skillsA passion for customer service and community engagement

Ability to multitask and stay organized in a fast-paced environmentA positive, team-oriented attitude

Commitment to creating a welcoming and inclusive member experience Why Work at the YMCA?

At the YMCA, you’re more than an employee—you’re part of a mission-driven organization dedicated to strengthening community.

FREE YMCA membership & program discounts

Paid training and professional development

Opportunities for growth across seven YMCA locations

Retirement plan with company contribution Ready to be the friendly face that welcomes our community every day?

Apply today and be part of something meaningful at the Soul Center YMCA!

Must be 18+ for opening and closing shifts and 16+ for all other shifts

Availability to work Tuesdays and Thursdays from 2:45pm to 6pmExcellent interpersonal and problem-solving skills

Ability to build connections with individuals from diverse backgrounds

Previous customer service, sales, or related experience preferred

Basic computer skills and comfort with learning new systems

The YMCA is committed to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religious creed, protected genetic information, national origin, ancestry, sex, sexual orientation, gender identity, age, disability, or veteran's status.