Clinic​/Practice Assistant, Family Medicine

Clinic/Practice Assistant, Family Medicine

Mass General Brigham

Site:
Mass General Brigham Medical Group Northern Massachusetts, Inc.

Location:

100 Cummings Center, Beverly, MA

Mass General Brigham is a not‑for‑profit system dedicated to patient care, research, teaching, and community service.

Full‑time, 40‑hour Clinic/Practice Assistant that performs administrative and clinical functions to support smooth, efficient clinic operations.

• Make patient appointments and maintain appointment records.
• Greet and assist patients.
• Answer telephones, assist callers with routine inquiries, and schedule appointments.
• File materials in patient folders and print appointment schedules.
• Process patient billing forms and scan documents to patient medical records/LMR.
• Call for patient medical records and laboratory test results.
• Open and distribute unit mail or faxes.
• Type forms, records, schedules, memos, etc., as directed.
• Accept co‑payments if required.
• Handle, screen, and/or take messages related to prior authorizations, provider questions, prescription refills, and test results.
• Act as “Super User” for scheduling, registration, and billing systems, and provide assistance and training to others.
• Perform more complex or specialized functions (e.g., surgical scheduling, schedule changes/blocking) at an advanced competency level.

• High School Diploma or Equivalent.
• Certified Medical Administrative Assistant (CMAA) – Data Conversion or comparable certification preferred.
• 2–3 years of office experience.
• Proficiency with Microsoft Office Suite and office operations.
• Ability to use a phone system and manage routine and non‑routine calls.
• Strong written communication skills.
• Excellent time‑management and organizational skills.

• 2 years of experience in a community‑based medical practice.
• Epic experience preferred.

Remote Type:
Onsite

Scheduled Weekly

Hours:

40

Employee Type:
Regular

Work Shift:

Day (US)

Pay Range: $17.36 – $24.45 / Hour

Grade: 3

Mass General Brigham Medical Group Northern Massachusetts, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.