Clinic​/Practice Assistant, Orthopedics

Clinic/Practice Assistant, Orthopedics

Mass General Brigham

Practice located 100 Cummings Center, Beverly, MA. Full‑time 40‑hour clinic. Monday‑Friday 8:00‑17:00.

Perform administrative and clinical functions to support efficient practice operations under general supervision. Manage patient scheduling, check‑in/out, billing, records, and communication with patients, physicians, and labs.

• Make patient appointments and maintain records.
• Greet and assist patients.
• Answer telephones, assist callers with routine inquiries, and schedule appointments.
• File materials in patient folders and print appointment schedules.
• Process patient billing forms and scan documents to patient medical records/LMR.
• Call for patient medical records and laboratory test results.
• Open and distribute unit mail or faxes.
• Type forms, records, schedules, memos, etc., as directed.
• May be required to accept co‑payments.
• Handles, screens, and/or takes messages related to prior authorizations and provider questions, prescription refills, and test results.
• Acts as “Super User” for scheduling, registration, and billing systems.
• Provides assistance and training to others in these areas.
• May perform more complex or specialized functions at a more advanced competency level.

High School Diploma or Equivalent required.

Office experience 2‑3 years required.

• Proficiency with all Office Suite and understanding of office procedures including filing, copying, scanning, printing, and faxing.
• Ability to use phone system and manage non‑routine phone calls and solve routine issues as appropriate.
• Communicating effectively in writing and talking to others to convey information effectively.
• Understanding written sentences and paragraphs in work related documents, and composing/editing e‑mail, memos, and letters.
• Managing one's own time and the time of others.
• Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.

• 2 years of experience working in a community‑based medical practice.
• Epic experience preferred.

Onsite

100 Cummings Center

40

Regular

Day (United States of America)

$17.36 – $24.45 per Hour

3

Mass General Brigham Medical Group Northern Massachusetts, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)‑282‑7642.