Guest Relations Host; Front Desk

Overview

Our Hosts are the Rock stars of our hotel! They are high in empathy. Resilient. Guest centric. Confident. Well spoken. Manage multiple relationships and tasks. Have the spirit of generosity. They are Problem solvers, and quick on their feet. They are entrusted with creating real connections and meaningful relationships by utilizing collective intelligence from all sources. Though skillfully trained, they never lose sight of their ultimate reasonability, to create lifelong memories for our guests.

As a Guest Relations Host at The Beverly Hills Hotel, here are just some of the great benefits you will receive:

• Complimentary stays with breakfast included in all 10 Dorchester Collection hotels – stay once a year at each hotel! (subject to availability & seniority terms)
• 50% off at bars and restaurants within all of our Dorchester Collection hotels
• World class development opportunities (Service Excellence Training, Diversity Equity Inclusion & Belonging Trainings, Monthly Lunch & Learns)
• Social events throughout the year, including Quarterly Employee Appreciation Day events, Quarterly Employee Awards, Annual End of Year Gala
• Free Meals on Duty OR Workday Lunches in the form of a prepaid contactless card
• Exclusive Access to a discount platform featuring 1000s of retailers

As a Guest Relations Host at The Beverly Hills Hotel, your compensation will be $32.94 per hour.

A day in the life of our Hosts… it demands high levels of energy in order to keep up. They need consistency even though the days are never alike; and creativity to tackle daily adventures. The list below is essential to know.

• Our Hosts are responsible for spending time getting to know our guests, building relationships and institutional knowledge during their day. This will include ensuring our guests receive nothing but the best experience. Sometimes our guests have special requests, which are shared knowledge with the relevant teams.
• Anticipate guest needs and build rapport with customers and sharing knowledge with the relevant teams. Proactively greeting guests throughout the hotel, especially on the red carpet, and performing guest rooming. Performing check-in and check-out procedures, including reservations and financial transactions and even special occasions. Most of these requests are fulfilled by our Hosts.
• Our hotels are truly luxury hotels. This requires preventing and correcting imperfections and blemishes that may arise. Our Hosts are relied upon to report these and work with several other positions to correct.
• Communication is essential to keep our departments running. Our Hosts must communicate with other departments and the extended hotel team to ensure alignment remains.

The items shared are essential. However, to ensure consistency, our Hosts are provided with specifics on how we care for their department and our hotel. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Light work standing and walking frequently for up to entire work shift. Exerting up to 10 pounds of force occasionally, up to 20 or more pounds occasionally, exerting a negligible amount of force frequently, including constantly to reach, lift, carry, push, pull, grasp, manipulate or otherwise move objects (e.g., pieces of paper, files and binders).
• Frequent use of computer keyboard (fingering) and computer mouse, near and far acuity (vision), hearing, talking. Occasional bending, squatting, twisting and turning. As a seasonal property, long hours during peak periods sometimes required.

• All of our employees are ambassadors of our Vision, Values and culture. Our Hosts do this with all they do.
• English is the primary language used in our hotel. Our Hosts must feel comfortable communicating in this language.
• Attention to detail is critical for this role.
• We pride in nurturing an environment where Working Together is a must. Our Hosts/Hostesses are our…