Charger Reliability Engineer

About Us

Highland Electric Fleets’ mission is to make electric fleets accessible and affordable for all, enabling communities to realize the benefits of cleaner, quieter and healthier fleets. Highland is North America’s leading provider of Electrification-as-a-Service (EaaS). Founded in 2019, Highland partners with school districts, municipalities, and fleet operators to make the transition to electric fleets simple and affordable.

Highland proudly serves as the Official Electric School Bus Provider of the LA28 Olympic and Paralympic Games and Team USA. From pioneering vehicle‑to‑grid technology to managing some of the nation’s largest electric school bus fleets, Highland delivers reliable, cost‑effective solutions that support local communities and drive the future of transportation.

As a Charger Reliability Engineer, you will play a critical role in ensuring the uptime, reliability, interoperability, and performance of Highland’s charging infrastructure. You will become a subject matter expert in Highland’s technology stack—spanning charger hardware, charge management platforms, APIs, telemetry systems, connectivity, and our enterprise asset management system. Your work will directly support operational excellence, rapid issue resolution, and continuous collaboration and improvement across the organization by identifying remote paths to resolution, surfacing and solving systemic charging/platform issues, and driving issues to resolution with our charger and vehicle OEMs.

• Serve as a subject matter expert across Highland’s charging technology stack, including charger hardware, charger connectivity and telemetry systems, OCPP, UL standards, SECC and EVCC interoperability, site power quality
• Investigate and resolve technical issues raised by Technicians, Tech Ops Support, and Customer Success teams through remote diagnostics and system analysis
• Collaborate with our charger and vehicle OEM partners to validate interoperability before customer activation, troubleshoot open issues, coordinate hardware/software fixes, and oversee firmware or system updates
• Document technical knowledge, resolutions, and standard operating procedures in internal playbooks to promote knowledge sharing and issue prevention
• Support the development and refinement of the Remote Monitoring & Diagnostics (RM&D) program by integrating internal and external platform insights
• Work cross-functionally to ensure that reliability insights inform broader operational and product deployment strategies
• Lead the development of training materials for our field technicians, dealers, and end customers
• Provide in-person and remote training for our field technicians, dealers, and end customers
• Monitor and validate internal dashboards and analytics platforms to ensure accurate, actionable data on charger performance and uptime
• Assist in the creation and execution of technical service campaigns and provide remote support to field technicians and reliability managers who are working on Highland’s charging infrastructure
• Participate in R&D testing efforts to validate new hardware/software components and contribute insights to ongoing technology improvements
• Promote a collaborative, open-minded work environment and actively contribute to continuous improvement across departments

• Minimum 5 years + of experience in troubleshooting technical issues
• Strong background and comfort with EV charging infrastructure, from install through operations, AC and DC chargers
• Experience with CAN traces (charger or vehicle), PCAP logs, and other detailed charger and vehicle logging mechanisms a plus
• Familiarity with electric vehicles and EVSE maintenance and repair preferred, but not required
• Strong background and comfort with working directly with field technicians and engineers, both internal and external
• Proficient in Microsoft Office applications (Word, PowerPoint, and Excel), Google Workspace
• Must be able to effectively communicate both verbally and in writing
• Ability to exercise considerable skill, judgment, and discretion in establishing and maintaining good working relationships with internal and external customers as well as many company…