Urgent Care Veterinary Practice Manager

Urgent Care Veterinary Practice Manager

Department: Urgent Vet Hospitals

Employment Type: Full Time

Location: Urgent Vet - Beverly

Reporting To: Kylie Holstein

Are you an experienced Veterinary Practice Manager with a passion for team leadership and veterinary business operations? Urgent Vet is seeking a dynamic Practice Manager to lead our practice team. This role presents an exciting opportunity for a skilled professional eager to advance their career and contribute to delivering exceptional veterinary care.

About Urgent Vet:

Urgent Vet is redefining the urgent veterinary care experience by bridging the gap between general practice and emergency care. Our unwavering mission is to provide timely assistance to people and their cherished pets when they need it most. Urgency is the heartbeat of our organization, and we excel in delivering swift and compassionate care. Urgent Vet bridges the gap between daytime general practice and emergency/overnight care, offering after-hours care for canine and feline patients without the additional expense of emergency clinic fees.

Our single doctor practices offer care for common urgent cases, including wound management, ear infections, vomiting/diarrhea, and euthanasia, and each of our paperless clinics is specially designed to deliver efficient care and equipped with cloud-based EMR, digital x-ray, and a full suite of IDEXX in-house lab equipment.

About the Position:

The Practice Manager is pivotal in the hospital team, overseeing day-to-day operations to ensure efficient after-hours acute care delivery while fostering a positive work culture.

As the Practice Manager, your mission is to lead your team and oversee your hospital in harmony with the Urgent Vet ethos, actively cultivating culture, engagement, efficiency, growth, and financial stability.

Preferred applicants have experience in veterinary medicine, people management, and be comfortable working alongside veterinarians.

• Patient Advocacy: Be the advocate for patients and uphold a "Pet-First, Client-First" philosophy. Ensure a compassionate and client‑centric approach to pet care.
• Community Engagement and Brand Ambassadorship: Nurture collaborative and mutually beneficial relationships with referring veterinarians and local businesses, positioning Urgent Vet as the foremost choice for urgent pet care. Serve as a prominent brand ambassador for Urgent Vet within the local community.
• Inclusive Workplace Culture: Foster a safe and inclusive work environment where diversity is celebrated, and every team member feels valued.

Additional Details:

• Reports to the Regional Director of Operations, Urgent Vet
• Typically scheduled 40-45 hours/week and, because of the nature of the veterinary profession, longer hours are likely from time to time
• Work schedule includes nights, weekends, and holidays (NO OVERNIGHTS). Work hours are 3-11pm on weekdays and 10am-8pm on weekends.

• Strong emotional intelligence, with demonstrated ability to empathize, communicate effectively, and build trust within the team
• Excellent communication skills, with emphasis on active listening and timely follow‑up
• High level of self‑awareness, with a willingness to receive feedback and continuously improve
• Skilled in de‑escalation and conflict‑resolution techniques
• Negotiation and persuasion skills, with the ability to influence outcomes and build consensus
• Innate leadership skills, including humility, vision, and the ability to take calculated risks
• Confidence in decision‑making and ability to inspire and motivate others
• Proven track record of being trustworthy, reliable, and maintaining confidentiality
• Prior management experience, preferably in a veterinary or related field, with a focus on leading and developing teams
• Teachable mindset, with a strong desire and ability to learn new concepts and skills
• Demonstrated accountability for actions and outcomes, with a proactive approach to problem‑solving
• Team awareness, with a focus on fostering collaboration and inclusivity
• Ability to inspire and motivate team members to achieve goals and overcome challenges
• Strong assessment ability, with the capacity to evaluate…