Retail Associate Manager BEVERLY | Enon St

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Job Description

We’re a national Wireless Preferred Retailer with 200+ retail stores across the U.S. Since ‘93, we’ve been providing superior service and quality wireless products featuring the latest in technology. As a recognized leader in the wireless retail industry, we consistently deliver the solutions and service our customers demand. Do you think you have what it takes to be a Retail Associate Manager (RAM)?

Retail Associate Managers (RAM) work as part of a Retail Team to bring the brand to life. They live and breathe the brand and Arch Telecom’s Core Values. Our RAMs are brand ambassadors, creating energy and excitement around our products and services. They thrive in a fast‑paced, fun environment where customer needs are their first focus. They immerse themselves in meaningful connections with our customers, building new and deepening existing relationships.

They continuously work to build expertise in uncovering our customers’ needs and have a passion to educate, demonstrate, and recommend device and service solutions. This learning role expects you to build required skills and assist the Retail Store Manager with all operational duties.

• Help customers pick up right where they left off in their shopping journey, whether online, through Customer Care, or in‑store.
• Explore individual needs and provide hands‑on demonstrations of the latest technology in-store.
• Sell side‑by‑side to find personalized solutions beyond the bare‑bones device and service plan, including accessories and emerging IoT devices.
• Guide customers through their purchasing experience with thoughtful questions and informative answers, sharing expertise.
• Assist the Retail Store Manager with daily operations and coaching.

• Show how our ever‑expanding coverage stacks up in customers’ neighborhoods, providing a lightning‑fast LTE network.
• Explain how plans and services let customers live unlimited, feel the love, stay connected, and go further.
• Demonstrate how we’re redefining wireless, from device and account inspection to review and troubleshooting.

Complete training on in‑store experience, new skills and processes, systems knowledge, and reference resources.

• Own the customer experience and resolve issues, creating a seamless, run‑around‑free environment.
• Identify and hand off small‑business leads.
• Build strong peer relationships and be accountable for the company’s success.
• Enjoy a good time while delivering first‑class customer experience.

• Leadership potential.
• Competitive drive and confidence in a fast‑paced sales environment.
• Willingness to lead team, share best practices, and resolve customer issues.
• Effective with operational, financial, and performance management.
• Amazing communication skills with team and customers.
• Prior wireless sales experience.

• Employee Stock Ownership Program (ESOP).
• Competitive hourly pay.
• Bonus earnings.
• Automatic raises upon reaching milestones.
• Opportunities for career advancement.
• A culture of care & excellence.
• Health benefits for full‑time employees.

• At least 18 years of age.
• High school degree or GED.
• Ability to stand for long periods.
• Ability to lift objects weighing up to 25 lbs.
• Reliable transportation.
• Full‑time (40 hours).

Diversity & Inclusion is a foundational principle of Arch Telecom. Embracing a diverse workforce contributes to our success. Employees with diverse perspectives, backgrounds, and experiences allow us to better reflect the communities we serve and result in a superior customer and employee experience. You be you!

Apply Now:

Inquiries:

• Entry level

• Full‑time

• Sales and Business Development
• Retail

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