Guest Specialist Rapid Refill Beverly

Job Details

Job Location:

Rapid Refine (120) – Beverly, MA 01915

Position Type:
Full‑Time/Part‑Time

Education Level: High School

Job Shift: Open Availability nights and weekends

Job Category:
Retail

• Provide an enthusiastic greeting to all customers upon entering the store or on the phone.
• Get to know customers and use their name.
• Make customers feel important and valued; give 100% attention.
• Move quickly to provide fast service.
• Offer suggestions and promotions.
• Thank customers for their business and invite them back.

• Restrooms: floor, toilet, sink, mirror, walls, and ceiling clean and odor free. Soap, towels and toilet paper stocked.
• Trash cans: emptied, clean and bags tucked out of site.
• Doors & windows: clean, no faded or unauthorized signs.
• Floors: sweep and mop, free of trash, spills, and stains.
• Coolers: doors and shelves cleaned free of stains and spills.
• Rugs: swept and free of trash.
• Transaction counter: clean and organized.
• Shelves: clean and dust free.
• Fast food area: equipment and prep area clean and organized.
• Back office and cooler: neat and organized.
• Coffee and fountain area: clean, free of spills and trash.
• Merchandise: clean and dust free.

• Parking lot: swept and free of trash, oil, gas spots, cigarette butts, and weeds.
• Windows & doors: clean, no faded or unauthorized signs.
• Entrance sidewalk: clean, stain and trash free.
• Trash cans: clean, not overflowing, and bags tucked.
• Fuel islands: dispensers and nozzles clean.
• Squeegies & towels on all islands, windshield buckets full.
• Car wash: sweep inside.
• Shoveling, salting and maintaining outside areas during inclement weather.

• Stock, front, and face all merchandise.
• Bag ice.
• All merchandised priced.
• Cooler fronted and labels faced.
• Stock fountain, cooler, and freezer.
• Brew coffee.
• No out of date merchandise.
• Move and build displays.
• Sales counter: proper cigarette display, products priced.
• Stock lottery supplies and cigarettes.
• Control inventory and protect company assets.

• Proper cash, credit card, and check accountability at end of shift.
• Basic math computation to count back change.
• Adhere to policies on age‑restricted product sales.
• Inventory control: observe and react to shoplifters and gas theft.

• Check in vendors and gas deliveries.
• Operate POS, lottery, phone card and money order machines.
• Attend store meetings.
• Assist managers to recruit new employees.

• People oriented, friendly, enthusiastic, smiles.
• Provides upward feedback to management.
• Respectful and polite.
• Able to work alone and on a team.
• Demonstrate a sense of urgency (move fast).
• Able to stay busy between customers.
• Honest.
• Flexible.
• Willing to learn.
• Willing to help associates and customers.
• Communicates effectively with store manager, team members, vendors, and customers.
• Multi‑task: able to successfully complete multiple tasks independently.
• Dependable & punctual – consistently reports to work on time and provides proper notice if necessary.
• Identifies problems and resolves issues quickly and effectively.

• Must be in physically good shape and able to lift, bend, and stand up to eight hours.
• Must be able to balance on step stool or stepladder.
• Must be able to work in a cooler at a temperature of 36°F for up to 30 minutes.
• Must be able to lift and carry 50lb.
• Tolerate exposure to gasoline fumes and cleaning products.
• Visual acuity to check identification.
• Must be able to do basic math at the 8th‑grade level.
• Must be able to speak, read, and write English at 8th‑grade level and communicate with customers in English.
• ClassC operator certification required.