Operations & Sales Support; W​/M; Beverly Hills; Short

Berluti, the only men's Maison in the LVMH Group, was born in Paris in 1895 and has grown through four successive generations of the Berluti family, cultivating the art of excellence and craftsmanship in shoes, while developing a passion for leather and patina.

In 2005, the Maison launched its leather goods collection and, in 2011, a ready-to-wear collection.

Today, the collections of clothing and shoes, both made-to-measure and ready-to-wear, and a wide range of accessories offer an innovative lifestyle while keeping the Berluti spirit.

We are seeking a dedicated and meticulous Short-term Operations and Sales Support Advisor for our Beverly Hills store to ensure the seamless flow and impeccable organization of our boutique inventory, contributing to an exceptional client experience.

The Operations & Sales Support Advisor plays a crucial supporting role in the efficient management of all store inventory. Working closely with the Store Manager/Operations Manager and the wider retail team, this individual is responsible for the precise handling, organization, and documentation of all products, ensuring that the boutique's operational backbone remains strong and responsive to client needs.

INVENTORY MANAGEMENT & LOGISTICS:

• Receiving & Processing: Accurately receive, check, and process incoming merchandise, ensuring proper physical placement into stock upon delivery.
• Returns & Transfers: Assist in the preparation and packing of stock goods for return to the US Warehouse, Berluti France Warehouse, inter-store transfers, and inter-store rebalances, ensuring correct documentation.
• Stock Maintenance: Maintain the impeccable presentation and organization of all stock areas, including tidying, redoing labels, and ensuring efficient storage. Actively check for and report any negative stock discrepancies.
• Shipment Support: Collaborate with the Stock Manager and couriers to ensure smooth and timely inbound and outbound shipment flows.
• E-commerce Support: Assist with tasks related to e-commerce requests, such as preparing items for transfer and validating pickings.
• Repairs & After Sales: Assist in the processing and tracking of items for repair or after-sales service, ensuring proper documentation and timely dispatch/receipt. Proactively search for lapsed services and communicate with client advisors/sales staff.

ECOMMERCE FULFILLMENT & OPERATIONS:

• Picking: Ensuring the accurate picking of products from our US boutiques in compliance with boutique procedures and Berluti’s quality standards.
• Packing: Prepare e-commerce orders for dispatch, adhering to brand standards for presentation and packaging.
• Verification: Validate picking lists against physical inventory to ensure order accuracy.
• Processing: Process e-commerce returns, ensuring items are inspected, re-stocked, or directed for repair/quality control as per established procedures.
• Coordination: Coordinate with online shipping platforms (e.g., UPS) for timely dispatch and tracking of e-commerce orders.

QUALITY CONTROL & SHIPMENTS:

• Quality Returns: Help prepare product shipments to repair center (NY/France) for quality returns, following established procedures.
• Client Shipments: Carefully pack, check, and complete client shipments in accordance with Berluti standards.

SUPPLY MANAGEMENT:

• Receiving Supplies: Receive and properly store various operational supplies (e.g., packaging, stationery, coffee, etc.).
• Stock Levels: Actively contribute to monitoring and maintaining adequate stock levels of all required supplies, packaging inventory, and report needs to Management.

INVENTORIES & DOCUMENTATION:

• Stock Counts: Participate in monthly rotating inventories and yearly full stock counts, including preparation, scanning, tidying, and physical counting. Report on discrepancies to management.
• Documentation: Ensure all inventory-related documentation is accurately maintained and organized, supporting audit readiness.

SALES SUPPORT RESPONSIBILITIES:

• Floor Coverage: Provide occasional floor coverage during peak periods or when the sales team is short-staffed, assisting with client interactions and maintaining store presentation as needed.
• Sales Support: Assist sales team with running merchandise and beverage service.

Skills &

Qualifications:

• 1-3 years of experience in retail stock or a similar operations role, preferably within a luxury retail environment.
• Comfortable with basic IT tools and inventory systems, including…