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Hybrid Claims Resolution Specialist – Customer Experience

Job in Bexhill-on-Sea, East Sussex, TN39 3AA, England, UK
Listing for: Hastings Direct
Full Time position
Listed on 2026-10-10
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, HelpDesk/Support
Salary/Wage Range or Industry Benchmark: 28000 - 34000 GBP Yearly GBP 28000.00 34000.00 YEAR
Job Description & How to Apply Below

Hastings Direct in Bexhill-on-Sea is seeking a Customer Resolutions Specialist (Claims) to investigate and resolve customer complaints with a high level of service. The role combines in-office training with hybrid working patterns, visiting the office weekly while performing many duties remotely.

A strong emphasis on empathy, clear communication, and policy adherence will help deliver fair outcomes. You will join a FCA-regulated environment handling motor claims and customer interactions, with

We are currently recruiting a Hybrid Claims Resolution Specialist – Customer Experience for our team in Bexhill-on-Sea, England, United Kingdom.

Join us at Hastings Direct as our next Hybrid Claims Resolution Specialist – Customer Experience in Bexhill-on-Sea, England, United Kingdom.

This is a strong opening to take on the Hybrid Claims Resolution Specialist – Customer Experience role at Hastings Direct.

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