Service Advisor | Level Main Dealer
Job in
Bexhill-on-Sea, East Sussex, TN39 3AA, England, UK
Listed on 2026-10-13
Listing for:
Hawk Hiring LTD
Full Time
position Listed on 2026-10-13
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, HelpDesk/Support, Customer Success Management
Job Description & How to Apply Below
- Salary: Up to £32,000 basic per annum + realistic £36,000 OTE (uncapped bonus structure)
- Hours: Monday to Friday, 8:00 AM - 5:30 PM + Saturdays on a fair team rota (No Sunday working)
- Perks: 33 days holiday (25 days annual leave + 8 bank holidays), life assurance benefit with 24/7 wellbeing & counselling support, gym discounts, employee assistance program (BEN), generous staff & family discounts on vehicles, servicing, and parts, plus a competitive recruitment referral scheme
- Training & Development: Comprehensive manufacturer-led training pathways and continuous personal development
- Workload: Handling customer communications, booking vehicles into the workshop, liaising with technicians, updating customers on progress, and upselling relevant products & repairs
We are a premier, family-owned automotive dealership operating in the Bexhill-on-Sea area. Known for our modern facilities, zero-corporate-pressure culture, and exceptionally high staff retention, we pride ourselves on delivering top-tier customer satisfaction while providing a supportive, well-equipped, and rewarding work environment for our team.
Role OverviewSeeking a driven and enthusiastic Service Advisor / Customer Advisor to join our growing front-of-house team. You will be the face of our dealership-greeting customers, managing inbound/outbound service calls, coordinating with our technical workshop, and ensuring an exceptional experience from booking to handover.
Requirements- Minimum 2 years of experience in motor trade service advising or high-volume customer service / advisor roles.
- Strong communication skills with an organized approach to managing bookings, telephone calls, and customer updates.
- Ability to build rapport, explain technical items simply, and comfortably offer add-on products/services.
- Valid Full UK Driving Licence (required).
- Smartly presented with a positive, team-first attitude.
- Base: Bexhill-on-Sea (Free secure on-site parking)
- Road Links:
Strategically situated directly off the A259, providing quick access via the A21 and A22 across East Sussex. - Public Transport:
Excellent connections via Bexhill and Collington mainline train stations alongside regular regional bus routes. - Commutable From:
Bexhill, Hastings, Eastbourne, Battle, St Leonards-on-Sea, and Pevensey.
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