Fraud and Controls Lead

Job Title:

Fraud Performance and Controls Lead

Location:

Leicester, London or Bexhill (all hybrid) Welcome to Hastings Direct

We’rea digital insurance provider with ambitious plans to become The Best and Biggest in the UK market.

We’vemade huge investments in our data and tech capabilities over the past few years, along with nurturing our 4

Cs culture.

We’reproud of the journeywe’reon as a company and know that our continued success will rely on the contribution of our talented colleagues.

We provide insurance for over four million customers, but we know there’s even bigger opportunity out there. The fact you’re now reading this job advert means we’ve tempted you to find out more about #lifeatHD – we really hope you like what you see, and you’ll join us to share in the success of the exciting chapter that lies ahead.

We understand some people may not apply for jobs unless they feel they tick every box. Ifyou’reexcited about joining us and think you have some of whatwe’relooking for, even ifyou’renot 100% sure we would love to hear from you.

As our Fraud Performance and Controls Lead, you’ll be leading the performance and optimisation or our end to end Policy Fraud portfolio, driving commercial value through the effective design, performance and continuous improvement of fraud controls, underwriting referrals and operational processes.

You’ll act as the critical link between Underwriting, Analytics and Operations, with accountability for maximising fraud prevention outcomes, reducing friction for genuine customers and delivering sustainable profitability through an effective fraud control framework.

• Owning the performance of the Policy Fraud portfolio against agreed fraud, commercial and customer measures, identifying opportunities to improve fraud detection, referral efficiency and underwriting outcomes

• Driving initiatives that improve loss ratio, referral performance and operational efficiency and presenting portfolio performance, risks and opportunities to senior stakeholders

• Acting as the senior fraud representative for policy fraud referrals and controls, influencing the underwriting strategy through operational insights and fraud intelligence and partnering with analytics, pricing and underwriting teams to improve referral rules and control performance – supporting the next generation of fraud prevention strategies

• Optimising end-to-end workflows, removing process inefficiencies, ensuring consistent operating models across work streams and coordinating change activity impacting operations

• Leading the review of significant fraud and large loss cases to help identify control weaknesses and emerging fraud threats, producing actionable insights that strengthen controls and identifying trends, vulnerabilities and opportunities – ensuring lessons learned are translated into measurable business improvements

• Leading initiatives to improve the effectiveness and efficiency of fraud operations, identifying automation opportunities, supporting the implementation of new fraud controls, decisioning capabilities and customer journeys and driving simplification and standardisation of operational processes

• Extensive experience across insurance fraud, underwriting, financial crime or commercial risk management

• Strong understanding of fraud controls, referral strategies and operational performance management

• Experience in leading and delivering measurable commercial outcomes, change and transformation initiatives

• Exceptional stakeholder management skills with the ability to influence senior leaders

• Strong analytical capability with the ability to interpret complex data and convert insights into action

• Commercially…